Process Risk & Optimization Manager

Capital One National Association; Richmond (VA); On-site; USD 150,000 - 171,000; Full time

Job summary

Capital One in Richmond, VA seeks a Manager for Business & Technology Process Management within Enterprise Services Risk Operations. You will partner with business units to identify and lead risk mitigation, guiding assessments across cyber, cloud, data, and third-party functions while driving improvements in process risk management.

You will lead cross-functional projects, communicate with senior leaders, and help strengthen Capital One's risk posture in a dynamic regulatory landscape.

Qualifications

• High School Diploma, GED or equivalent certification.
• 5+ years of experience in process management, technology risk management, or project management.
• At least 5 years of experience supporting, partnering, and interacting with internal or external business clients.
• At least 1 year of experience analyzing information security or technology threats and risks.

Responsibilities

• Perform the role of a process management risk advisor and drive value during assessments to improve processes and reduce risk.
• Research regulatory trends and internal changes to identify emerging risks.
• Lead stakeholders in applying risk management principles per Enterprise frameworks.
• Lead initiatives to drive efficiency and process improvements across teams.

Skills

Process management

Technology risk management

Project management

Stakeholder management

Regulatory knowledge

Security awareness

AWS cloud

Education

Bachelor's Degree or military experience

Tools

AWS

Job description

Capital One in Richmond, VA seeks a Manager for Business & Technology Process Management within Enterprise Services Risk Operations. You will partner with business units to identify and lead risk mitigation, guiding assessments across cyber, cloud, data, and third-party functions while driving improvements in process risk management.

You will lead cross-functional projects, communicate with senior leaders, and help strengthen Capital One's risk posture in a dynamic regulatory landscape.