Process & Quality Specialist II

Verramobility; Arizona; On-site; USD 36,000 - 48,000; Full time

Job summary

Verra Mobility in the United States (Arizona) seeks a detail-oriented support associate to provide explicit feedback to Customer Support agents, review system-flagged errors, and assist with leadership projects as needed.

The role requires a High School Diploma, solid PC skills (Word, Excel, Outlook), and the ability to work with office equipment, maintain accuracy, and resolve complex issues under pressure while communicating clearly with customers and internal teams.

Qualifications

• High School Diploma or equivalent.
• Proficient in Word, Excel, and Outlook.
• Able to operate office equipment (copier, scanner, mail opening machine).
• Strong attention to detail and quality-focused.
• Able to analyze records and resolve complex issues under pressure.

Responsibilities

• Provide explicit feedback to Customer Support agents professionally and positively.
• Review errors flagged by the system and implement proper corrections
• Assist with special T&R projects from leadership on an as-needed basis
• Perform paper trailing process to identify and resolve document-related issues

Skills

Attention to detail

Analytical thinking

Written and verbal communication

Customer service mindset

Education

High School Diploma

Tools

Word

Excel

Outlook

Job description

Verra Mobility in the United States (Arizona) seeks a detail-oriented support associate to provide explicit feedback to Customer Support agents, review system-flagged errors, and assist with leadership projects as needed.

The role requires a High School Diploma, solid PC skills (Word, Excel, Outlook), and the ability to work with office equipment, maintain accuracy, and resolve complex issues under pressure while communicating clearly with customers and internal teams.