Senior Customer Care Specialist – Global Support & Growth

Verra Mobility; Phoenix (AZ); On-site; USD 22,042,000 - 27,552,000; Full time

Job summary

Verra Mobility is seeking a customer service professional to support customers and resolve inquiries in a fast-paced environment. The role emphasizes accurate information delivery, payment processing, and a customer-first mindset.

The ideal candidate will have at least 2 years of customer service experience, proficiency with Windows-based tools (Office/Outlook), and strong written and verbal communication skills.

Qualifications

• High School Diploma or GED required.
• 2+ years of customer service experience.
• Proficiency with Windows-based applications, including Office and Outlook.
• Typing speed of at least 30 words per minute.
• Strong interpersonal skills and ability to interact with varying personalities.
• Bilingual in Spanish is a plus.
• Reliable with good attendance and schedule adherence.
• Flexible to work shifts from 8:30AM–8:30PM EST weekdays and 10AM–5PM Saturdays.

Responsibilities

• Provides customers with a one-stop resolution and education on products and services.
• Providing account information and/or status.
• Solving product or service-related problems.
• Processing payments.
• Demonstrates a positive, professional, customer-focused approach.
• Uses tools and online resources to navigate multiple applications.
• Develops and maintains product, process and technical knowledge.
• Exhibits effective communication tailored to the audience.
• Documents customer interactions clearly and concisely.

Skills

Customer service experience

Typing 30 wpm

Interpersonal skills

Reliability/Attendance

Bilingual Spanish

Education

High School Diploma or GED

Tools

Microsoft Office

Outlook

Job description

Verra Mobility is seeking a customer service professional to support customers and resolve inquiries in a fast-paced environment. The role emphasizes accurate information delivery, payment processing, and a customer-first mindset.

The ideal candidate will have at least 2 years of customer service experience, proficiency with Windows-based tools (Office/Outlook), and strong written and verbal communication skills.