Customer Experience Specialist for Mobility Solutions

VANTAGE MOBILITY LLC; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Vantage Mobility LLC in Phoenix, AZ is seeking a Customer Experience Representative to serve as the main contact for customers, dealers, and internal teams. You will resolve inquiries, coordinate service needs, and document interactions in the CRM with accuracy and empathy.

The ideal candidate has 2+ years in customer service, strong communication skills, and experience with Salesforce or Zendesk. A high school diploma or GED is required, and some college coursework is preferred.

Qualifications

• High school diploma or GED required; some college preferred.
• 2+ years in customer service or call center (automotive/manufacturing experience a plus).
• Experience using CRM systems such as Salesforce or Zendesk preferred.

Responsibilities

• Serve as the primary liaison between customers, dealers, and internal departments to ensure timely and effective resolution of inquiries and service requests.
• Respond promptly and professionally to customer phone calls, emails, and online inquiries.
• Accurately document customer interactions, service requests, and case updates within the CRM system.
• Coordinate with Sales, Technical Support, Logistics, Production, and other departments to resolve customer concerns efficiently.
• Proactively monitor open cases and follow up with customers to ensure timely resolution and overall satisfaction.
• Educate customers and dealers on product features, maintenance requirements, warranty coverage, and available service programs.
• Escalate complex customer concerns to management or technical specialists when appropriate.
• Identify recurring customer issues and recommend process improvements to enhance the overall customer experience.
• Maintain a high level of professionalism while building trust and long-term relationships with customers and dealer partners.

Skills

Communication

Customer service

Problem solving

Organizational skills

CRM experience

MS Office

Education

High school diploma or GED

Tools

Salesforce

Zendesk

Job description

Vantage Mobility LLC in Phoenix, AZ is seeking a Customer Experience Representative to serve as the main contact for customers, dealers, and internal teams. You will resolve inquiries, coordinate service needs, and document interactions in the CRM with accuracy and empathy.

The ideal candidate has 2+ years in customer service, strong communication skills, and experience with Salesforce or Zendesk. A high school diploma or GED is required, and some college coursework is preferred.