Process Optimization & Performance Analyst

City National Bank; Los Angeles, Northern (CA, KY); Hybrid; USD 92,000 - 157,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) matching

Tuition reimbursement

Time away benefits

Fertility benefits

Career development resources

Employee resource groups

Job summary

City National Bank is seeking a Performance Optimization Analyst to drive process improvements across multiple departments. You will identify gaps, design workflows, and measure benefits to reduce waste and raise quality, cost effectiveness, and service delivery.

You will collaborate with process owners, lead training initiatives, manage multiple work streams, and guide teams from planning through implementation while leveraging data analytics to support actionable recommendations.

Qualifications

• Bachelor's Degree or equivalent
• Minimum 5 years of quality/process improvement work experience
• Minimum 5 years of Financial Services work experience
• Minimum 3 years of experience in project management

Responsibilities

• Lead efforts to identify process improvements across departments
• Develop and design processes that support business needs
• Perform gap analysis between present conditions and future needs
• Provide direction and oversight to project teams to design and implement solutions
• Measure process improvement benefits after changes are implemented
• Partner with process owners to identify best practices to achieve maximum results
• Design, drive and perform operational analysis of processes
• Assist functions in identifying opportunities to improve program and process effectiveness
• Plan, develop and coordinate training in process improvement changes
• Identify and facilitate process improvement projects and workshops
• Support other departments as needed and perform other duties

Skills

Excel proficiency

VBA

PowerPoint

Visio

Access

Data analysis

Project management

Education

Bachelor's degree or equivalent

Business Admin/IS/CS preferred

Tools

MS Excel

Access

VBA

Job description

City National Bank is seeking a Performance Optimization Analyst to drive process improvements across multiple departments. You will identify gaps, design workflows, and measure benefits to reduce waste and raise quality, cost effectiveness, and service delivery.

You will collaborate with process owners, lead training initiatives, manage multiple work streams, and guide teams from planning through implementation while leveraging data analytics to support actionable recommendations.