Performance Optimization Analyst

City National Bank; Los Angeles, Northern (CA, KY); Hybrid; USD 92,000 - 157,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) matching

Tuition reimbursement

Time away benefits

Fertility benefits

Career development resources

Employee resource groups

Job summary

City National Bank is seeking a Performance Optimization Analyst to drive process improvements across multiple departments. You will identify gaps, design workflows, and measure benefits to reduce waste and raise quality, cost effectiveness, and service delivery.

You will collaborate with process owners, lead training initiatives, manage multiple work streams, and guide teams from planning through implementation while leveraging data analytics to support actionable recommendations.

Qualifications

• Bachelor's Degree or equivalent
• Minimum 5 years of quality/process improvement work experience
• Minimum 5 years of Financial Services work experience
• Minimum 3 years of experience in project management

Responsibilities

• Lead efforts to identify process improvements across departments
• Develop and design processes that support business needs
• Perform gap analysis between present conditions and future needs
• Provide direction and oversight to project teams to design and implement solutions
• Measure process improvement benefits after changes are implemented
• Partner with process owners to identify best practices to achieve maximum results
• Design, drive and perform operational analysis of processes
• Assist functions in identifying opportunities to improve program and process effectiveness
• Plan, develop and coordinate training in process improvement changes
• Identify and facilitate process improvement projects and workshops
• Support other departments as needed and perform other duties

Skills

Excel proficiency

VBA

PowerPoint

Visio

Access

Data analysis

Project management

Education

Bachelor's degree or equivalent

Business Admin/IS/CS preferred

Tools

MS Excel

Access

VBA

Job description

PERFORMANCE OPTIMIZATION ANALYST

The Performance Optimization Analyst supports facilitation of operational changes and process improvement initiatives designed to achieve significant results in the key areas of quality, cost effectiveness, and service delivery, process redesign and outcomes measurement.Works on problems diverse in scope where analysis of situations or data is required. Solves complex problems, takes new perspectives on using existing solutions.

WHAT WILL YOU DO?

• Lead efforts to identify process improvements, working collaboratively across multiple departments to identify impacted parties, business partners, and resources required
• Develop and design processes that support business needs
• Perform gap analysis between present conditions and future operations needs and identify solutions
• Provides direction and oversight to project teams to design and implement solutions that meet applicable business requirements
• Measure process improvement benefits after changes are implemented
• Partner with process owners to identify and leverage best practices to achieve maximum results to eliminate waste/ cost of poor performance and deliver sustainable and repeatable change
• Design, drive and perform operational analysis of processes
• Assist other functions in identifying and implementing opportunities to improve program and process effectiveness
• Plan, develop and coordinate training in process improvement changes
• Identify and facilitate process improvement projects, training/ workshops to drive cultural change
• Support other departments as needed and perform other duties as required by management

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications*

• Bachelor's Degree or equivalent
• Minimum 5 years of quality/process improvement work experience
• Minimum 5 years of Financial Services work experience
• Minimum 3 years of experience in project management

Additional Qualifications

• Bachelor’s degree in Business Administration, Information Systems, or Computer Science highly preferred
• Work together professionally in a team environment with coworkers and other department personnel
• Excellent communication skills both written and verbal
• Adaptable and flexible to changing needs of the division
• Self-Motivated and driven to see projects through to completion from planning to implementation
• Ability to multi-task and prioritize the needs of the division
• Excellent documentation, organizational and record keeping skills
• Ability to identify key issues, gather and analyze data to support hypotheses and develop actionable recommendations
• Ability to analyze large data sets in M.S Excel/ Access
• Ability to structure and scope complex problems and apply a range of analytical tools to develop solutions.
• Ability to plan, create, and manage multiple work streams
• Strong client management and project management skills.
• Excellent written and oral communication skills
• Proficient in MS Excel (VLookup, VBA, etc.), PowerPoint, Visio and other Office applications. Strong modeling skills.

WHAT'S IN IT FOR YOU?

Compensation

Starting base salary: $92,114 - $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks.

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.