Process Manager, Card Risk Intake Management Team

KellyMitchell Group; Richmond (VA); Hybrid; USD 68,000 - 74,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Employee-Owned Profit Sharing (ESOP)

401K offered

Job summary

KellyMitchell Group is seeking a Process Manager to lead intake management, tracking, and cross-functional collaboration on operational events and process issues in a hybrid Richmond, VA environment.

The role emphasizes risk reduction, strong stakeholder communication, and documentation discipline while coordinating action plans through to resolution and implementing process improvements for stronger controls.

Qualifications

• Experience in process management, risk management, operations, or project coordination.
• Strong analytical and critical thinking with ability to assess business impact.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills with attention to detail.
• Experience working with cross-functional teams and senior business partners.

Responsibilities

• Manage the intake and tracking of operational events and process issues.
• Facilitate cross-functional discussions to assess customer, business, and regulatory impact.
• Coordinate action plans with documentation, escalation, and resolution.
• Monitor issues through completion and provide status updates to stakeholders.
• Support process improvements to reduce risk and strengthen controls.

Skills

Process management

Risk management

Operations

Project coordination

Analytical thinking

Stakeholder management

Prioritization

Attention to detail

Tools

Google Docs

Google Sheets

Google Slides

JIRA

Job description

Job Summary

Our client is seeking a Process Manager, Card Risk Intake Management Team to join their team!

Core Responsibilities

• Manage the intake and tracking of operational events and process issues
• Facilitate discussions with cross-functional partners to assess customer, business, and regulatory impact
• Coordinate action plans and ensure appropriate documentation, escalation, and resolution
• Monitor issues through completion and communicate status updates to key stakeholders
• Support process improvements to reduce risk and strengthen operational controls

Required Skills/Experience (Must-Haves)

• Experience in process management, risk management, operations, or project coordination
• Strong analytical and critical thinking skills with the ability to assess business impact
• Excellent communication and stakeholder management skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong organizational skills with exceptional attention to detail
• Experience working with cross-functional teams and senior business partners

Preferred Skills/Experience (Nice-to-Haves)

• Knowledge of regulatory, compliance, or operational risk concepts is a plus
• Proficiency with Google (Documents, Sheets, Slides) and JIRA; experience with issue tracking or governance tools is preferred

Work Environment

Location: Richmond, VA Hybrid 3 days a week on site

Compensation & Benefits

Pay Range: The approximate pay range for this position is between $49.00 and $54.00.

We comply with local wage minimums.

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

About KellyMitchell

At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.