Program Operations Consultant

KellyMitchell Group; New York (NY); Hybrid; USD 34,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Employee-Owned Profit Sharing (ESOP)

401K Offered

Job summary

KellyMitchell invites applications for a Program Operations Consultant to support the Financial Wellbeing Program within the Client Growth & Retention Value Stream. This W-2 role is a 12-month contract based in New York, NY, with a hybrid schedule (onsite Tue–Thu).

Hours are 37.5 per week, and the pay range is $25.00–$36.00 per hour, with comprehensive benefits. Responsibilities include end-to-end onboarding, coordinating workshops, maintaining content libraries, producing program reports, and

Qualifications

• Bachelor's degree required.
• 3+ years in program operations, project or process management.
• Strong project management with multiple deliverables and deadlines.
• Detail-oriented with proofreading, auditing, and data accuracy.
• Excellent written and verbal communication across functions.

Responsibilities

• Manage day-to-day operational execution of the Financial Wellbeing Program across multiple workstreams.
• Onboard agents and employer groups, including intake surveys and file management.
• Coordinate workshop scheduling, logistics, educator assignments, and delivery readiness.
• Maintain centralized content libraries and submission trackers.
• Produce recurring program reports and perform audits for data quality.
• Manage issue intake queues and drive timely resolution.
• Develop SOPs and service-level agreements; identify process improvements.

Skills

Program operations

Project management

Process management

Attention to detail

Data reporting

Cross-functional collaboration

Education

Bachelor's degree

Tools

Qualtrics

Calendly

JIRA

Content management systems

Job description

Job Summary

Our client, a leading financial services organization, is seeking a Program Operations Consultant to join their Client Growth & Retention Value Stream supporting the Financial Wellbeing Program. This position is W-2 only.

We do not work with third-party firms or C2C arrangements for this role.

Contract Details

Contract: 12-month contract with possible extension

Location: New York, NY

Schedule: Hybrid, 3 days onsite per week (Tuesday through Thursday)

Hours: 37.5-hour work week

Core Responsibilities

• Manage the day-to-day operational execution of the Financial Wellbeing Program across multiple concurrent workstreams
• Execute end-to-end onboarding activities for agents and employer groups, including intake surveys, file management, system setup, and partner coordination
• Coordinate workshop scheduling, logistics, educator assignments, and delivery readiness activities
• Maintain centralized content libraries, submission trackers, and support compliance filing deadlines
• Produce recurring program reports and perform audits to ensure data quality and operational accuracy
• Manage issue intake queues, investigate operational challenges, and drive timely resolution of requests
• Develop and maintain process documentation, standard operating procedures, and service-level agreements
• Identify opportunities to improve operational efficiency through process improvements, automation, and platform enhancements

Required Skills/Experience (Must-Haves)

• Bachelor's degree
• 3+ years of experience in program operations, project management, process management, or a related operational role
• Strong project and process management skills with experience managing multiple recurring deliverables and deadlines
• Exceptional attention to detail with strong proofreading, auditing, and quality control capabilities
• Experience generating reports, tracking metrics, and maintaining data accuracy
• Demonstrated ability to document processes, workflows, and operational procedures
• Strong written and verbal communication skills with the ability to collaborate across multiple business functions

Preferred Skills/Experience (Nice-to-Haves)

• Experience supporting onboarding, enablement, training, or workshop programs
• Advanced Microsoft Office skills, particularly Excel
• Experience with Qualtrics, Calendly, JIRA, content management systems, or similar operational tools
• Knowledge of compliance, governance, or regulatory business processes
• Experience supporting operational improvement or process optimization initiatives
• Familiarity with AI-enabled tools and technologies
• Background within insurance, financial services, or other regulated industries

Key Competencies & Behaviors

• Highly organized with strong time management and prioritization skills
• Detail-oriented with a commitment to accuracy and quality
• Solution-focused mindset with a proactive approach to problem-solving
• Customer-focused communicator who works effectively across cross-functional teams
• Adaptable and quick learner who thrives in a dynamic and evolving environment

Work Environment

Location: New York, NY

Schedule: Hybrid

Onsite Requirement: Tuesday through Thursday in office

Remote Days: Monday and Friday

Work Week: 37.5 hours

Compensation & Benefits

Pay Range: The approximate pay range for this position is between $25.00 and $36.00 per hour. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

About KellyMitchell

At KellyMitchell, our culture is world class. We're movers and shakers! We don't mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.