Process Manager

Capital One; Plano (TX); On-site; USD 66,700 - 76,100; Full time

Job summary

Capital One in Plano, TX is seeking a Process Manager to drive operational efficiency through hands-on project management, data-driven analysis, and executive communication to influence outcomes and secure leadership buy-in.

You will lead end-to-end projects, perform capacity modeling and analysis, and support planning cycles like QBRs and budgeting while fostering cross-functional collaboration and an inclusive culture.

Qualifications

• High School Diploma, GED or equivalent certification.
• At least 1 year of Process Management or Risk Management experience.
• Bachelor’s Degree preferred.
• 2+ years of Project Management experience.
• Certifications such as BPM, PMP, Lean, Agile or Six Sigma.

Responsibilities

• Lead end-to-end operational projects from concept to launch.
• Develop data-driven presentations to secure leadership buy-in.
• Identify organizational needs using advanced analytics and implement efficiency improvements.
• Plan and govern quarterly cycles, OKR planning, and budgeting.
• Foster cross-functional collaboration and mentoring to promote inclusion.

Skills

Executive communication

Cross-functional collaboration

Data analysis

Strategic thinking

Education

Bachelor's Degree

High School Diploma or GED

Job description

The Process Manager will be a critical driver of organizational efficiency and strategic alignment across our support towers. This role requires an individual who can seamlessly blend hands‑on project management, data‑driven analytical rigor, and executive‑level communication to influence outcomes, secure leadership buy‑in, and deliver complex operational improvements with minimal guidance.

Key Responsibilities

• Strategic Project Delivery: Lead and manage end‑to‑end operational projects (e.g., technology integrations, new agent rollouts, organizational change initiatives) from concept development through launch, ensuring objectives are clearly defined and met.
• Executive Communication & Influence: Drive senior leadership alignment and secure project funding/approval by developing clear, concise, and compelling data‑driven presentations. Tailor complex messages and strategies to resonate with diverse audiences, from frontline associates to C‑level executives.
• Operational Excellence & Analysis: Independently identify organizational needs and systemic problems using advanced analytical techniques (e.g., capacity modeling, Erlang model generation, and complex data manipulation). Develop and implement innovative, cost‑saving technical and process solutions to drive efficiency and strategic objectives.
• Planning & Governance: Facilitate and manage critical business cycles, including Quarterly Business Reviews (QBRs), Objective and Key Results (OKR) planning, and annual budget formulation (e.g., Zero‑Based Budgeting or ZBB).
• Team & Culture Enablement: Proactively manage cross‑functional collaboration, build consensus among stakeholders with varied viewpoints, and actively contribute to a positive, inclusive work environment by mentoring associates and leading diversity and inclusion initiatives.

Basic Qualifications

• High School Diploma, GED or equivalent certification
• At least 1 years of Process Management or Risk Management experience

Preferred Qualifications

• Bachelor’s Degree
• 2+ years of Project Management experience
• Business Process Management, PMP, Lean, Agile or Six Sigma certification

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).

McLean, VA: $73,300 - $83,700 for Process Manager

Plano, TX: $66,700 - $76,100 for Process Manager

Richmond, VA: $66,700 - $76,100 for Process Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]

Capital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).