Project Support - Helpdesk

KellyMitchell Group; Richmond (VA); Hybrid; USD 19,286 - 27,552; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Employee-Owned Profit Sharing (ESOP)

401K offered

Job summary

KellyMitchell in Richmond, VA is seeking a Project Support - Helpdesk to join their team in a hybrid work arrangement. The role focuses on provisioning and managing user access across applications for all lines of business.

The position requires 1+ year of professional experience and solid communication with stakeholders. You must be able to work from a quiet home environment; hybrid schedule includes onsite Tue-Thu and remote Mon/Fri, with benefits such as medical plans, ESOP, and a 401K.

Qualifications

• 1+ years of professional experience required.
• Ability to communicate and follow up with stakeholders.
• Need to be able to work from a quiet spot at home, professional background.

Responsibilities

• Create, modify, and delete user access accounts in various applications for all lines of business across the organization.
• Troubleshoot provisioning errors and work on access cleanup projects; cross-train within the team.

Skills

Communication with stakeholders

Documentation skills

Stakeholder management

Job description

Job Summary

Our client is seeking a Project Support - Helpdesk to join their team! This position is hybrid and located in Richmond, Virginia.

Core Responsibilities

• Creating, modifying, and deleting user access accounts in various applications for all lines of business across theorganization
• Troubleshoot provisioning errors, working on various access cleanup projects, cross training within the team

Required Skills/Experience (Must-Haves)

• 1+ years of professional experience required
• Ability to communicate and follow up with stakeholders
• Need to be able to work from a quiet spot at home, professional background

Preferred Skills/Experience (Nice-to-Haves)

• Familiar with Slack
• Comfortable working in a matrixed environment

Key Competencies & Behaviors

• Clear communication skills
• Detailed documentation skills
• Stakeholder management

Work Environment

• Location: Richmond, Virginia
• Hybrid – Onsite Tuesday through Thursday; Remote Monday and Friday

Compensation & Benefits

• Pay Range: The approximate pay range for this position is between$14.00 and $20.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

About KellyMitchell

At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.