Process Manager

ZenaTech Inc.; Chicago (IL); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life & AD&D Insurance

Disability insurance

HSA/FSA options

Paid time off (PTO) based on tenure

Paid holidays

Employee assistance program

Caregiver support & employee discounts

Job summary

ZenaTech Inc. is seeking a highly organized Process Manager to coordinate end-to-end accounting processes across the company and its subsidiaries.

The role focuses on timely data collection, accountability, and delivering high-quality results with structured workflows. Ideal candidates bring 3+ years in process management or related fields, strong Excel/Office skills, and a proven ability to drive cross-functional collaboration without direct reporting lines.

Qualifications

• 3+ years of experience in process management or similar role
• Strong organizational and project management skills
• Ability to drive accountability across teams without direct reporting authority
• Excellent written and verbal communication
• Detail-oriented with strong problem-solving abilities
• Experience documenting, standardizing, and improving business processes
• Proficiency with Microsoft Office, particularly Excel, Outlook, and PowerPoint

Responsibilities

• Own and manage assigned processes from initiation through completion, ensuring requirements, responsibilities, and deadlines are clearly understood.
• Coordinate with subsidiary offices and internal stakeholders to obtain required information, documentation, and deliverables.
• Monitor timelines, milestones, and dependencies, proactively following up on outstanding items to prevent delays.
• Identify process gaps, bottlenecks, and recurring issues and work with stakeholders to develop practical solutions.
• Establish clear tracking and reporting mechanisms to provide visibility into progress, outstanding items, risks, and upcoming deadlines.
• Hold stakeholders accountable for commitments and escalate issues appropriately when timelines or deliverables are at risk.
• Facilitate communication between the Accounting team, subsidiary offices, and other departments to ensure alignment and timely completion of work.
• Document processes, roles, responsibilities, and workflows to improve consistency and operational clarity.
• Support the development and implementation of standardized processes and best practices across the organization.
• Lead continuous improvement initiatives focused on increasing efficiency, reducing delays, and strengthening process controls.
• Manage multiple concurrent initiatives and priorities while maintaining attention to detail and follow-through.
• Support the Accounting team with cross-functional projects and other process-related initiatives as required.

Skills

Organizational skills

Project management

Communication

Follow-up abilities

Education

Bachelor’s degree in Business Administration, Accounting, Finance, Operations

Tools

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

ZenaTech (Nasdaq: ZENA | FSE: 49Q) is a technology company specializing in AI drones, Drone-as-a-Service (DaaS), enterprise SaaS, and quantum computing solutions for mission-critical business applications. Since 2017, the company has leveraged its software development expertise and expanded its drone design and manufacturing capabilities through ZenaDrone to innovate and enhance customer inspection, monitoring, safety, security, compliance, and surveying processes.

We are seeking a highly organized and proactive Process Manager to join our Accounting team. This role is responsible for managing key business and accounting processes from end to end, ensuring information is collected on time, stakeholders remain accountable, deadlines are met, and deliverables are completed accurately and efficiently.

The Process Manager will act as a central point of coordination between the Accounting team and subsidiary offices, helping to drive processes forward, identify and resolve bottlenecks, and ensure that commitments translate into completed work. This role is well suited to someone who is comfortable working across multiple teams, following up persistently, managing competing priorities, and bringing structure and accountability to complex processes.

Key Responsibilities

• Own and manage assigned processes from initiation through completion, ensuring requirements, responsibilities, and deadlines are clearly understood.
• Coordinate with subsidiary offices and internal stakeholders to obtain required information, documentation, and deliverables.
• Monitor timelines, milestones, and dependencies, proactively following up on outstanding items to prevent delays.
• Identify process gaps, bottlenecks, and recurring issues and work with stakeholders to develop practical solutions.
• Establish clear tracking and reporting mechanisms to provide visibility into progress, outstanding items, risks, and upcoming deadlines.
• Hold stakeholders accountable for commitments and elevate issues appropriately when timelines or deliverables are at risk.
• Facilitate communication between the Accounting team, subsidiary offices, and other departments to ensure alignment and timely completion of work.
• Document processes, roles, responsibilities, and workflows to improve consistency and operational clarity.
• Support the development and implementation of standardized processes and best practices across the organization.
• Lead continuous improvement initiatives focused on increasing efficiency, reducing delays, and strengthening process controls.
• Manage multiple concurrent initiatives and priorities while maintaining attention to detail and follow-through.
• Support the Accounting team with cross-functional projects and other process-related initiatives as required.

Qualifications

• Bachelor’s degree in Business Administration, Accounting, Finance, Operations, or a related field.
• 3+ years of experience in process management, project management, operations, accounting coordination, or a similar role.
• Strong organizational and project management skills with demonstrated ability to manage multiple deadlines and stakeholders.
• Excellent follow-up skills and the ability to drive accountability across teams without direct reporting authority.
• Strong written and verbal communication skills.
• Detail-oriented with strong problem-solving and analytical abilities.
• Comfortable identifying risks, escalating issues, and working through competing priorities.
• Experience documenting, standardizing, and improving business processes.
• Proficiency with Microsoft Office, particularly Excel, Outlook, and PowerPoint.
• Experience working within an accounting or finance environment is considered an asset but is not required.

Medical & prescription coverage, Dental, Vision, Life & AD&D Insurance, Disability coverage, HSA/FSA options, PTO based on tenure, Paid Holidays, Employee Assistance Program, Caregiver Support & Employee Discounts.

We use artificial intelligence to review and screen applications and materials. However, every candidate we move forward with is reviewed and selected, and all final hiring decisions are made by a member of our hiring team.

"We are an equal opportunity employer committed to employment equity utilizing hiring practices on merit and business needs. We encourage applications from women, Indigenous peoples, persons with disabilities, members of visible minorities and all others of legally protected status."