Process Management Lead – Ops, Analytics & Automation

Capital One; Riverwoods (IL); On-site; USD 122,000 - 139,000; Full time

Job summary

Capital One seeks a Manager, Process Management to lead initiatives across the Network Risk Operations landscape. You will drive process improvements, partner with multiple teams, and translate business needs into practical, scalable solutions using analytics, dashboards, and automation.

The role requires balancing evolving priorities with solid governance, building cross-functional relationships, and communicating complex outcomes clearly to senior leaders.

Qualifications

• Bachelor’s Degree or Military Experience.
• 3+ years of experience in Process Management, Risk Management, or Business Analysis.
• 2+ years of experience in Project management.
• 1 year of experience using Google AI tools.

Responsibilities

• Lead complex operational initiatives spanning process improvement, reporting, technology enablement, and scalable solutions.
• Partner with operational teams to translate needs into actionable recommendations.
• Identify trends, risks, and opportunities to improve operational effectiveness using data and stakeholder input.
• Determine appropriate solutions including process improvements, dashboards, digital tools, or automation.
• Develop reusable, scalable solutions to reduce manual effort and improve consistency across teams.
• Support reporting, metrics, dashboards, and analytical solutions to improve visibility and decision-making.

Skills

Process Management

Risk Management

Business Analysis

Project Management

Google AI tools

Education

Bachelor's Degree or Military Experience

Tools

Google AI tools

Job description

Capital One seeks a Manager, Process Management to lead initiatives across the Network Risk Operations landscape. You will drive process improvements, partner with multiple teams, and translate business needs into practical, scalable solutions using analytics, dashboards, and automation.

The role requires balancing evolving priorities with solid governance, building cross-functional relationships, and communicating complex outcomes clearly to senior leaders.