Process Excellence & Risk Management Leader

ITSMF; Plano (TX); Hybrid; USD 122,000 - 139,000; Full time

Job summary

Capital One in Plano, TX is seeking a Manager, Process Management within Network Risk Operations to lead process improvement, analytics, and technology enablement. You will partner with leaders to translate business needs into practical solutions across process, data, and tech, including AI-enabled capabilities, dashboards, and scalable assurance reviews.

This hybrid role requires on-site presence per policy and offers competitive benefits and incentive opportunities.

Qualifications

• Bachelor’s degree or military experience required.
• At least 3 years in Process Management, Risk Management, or related fields.
• At least 2 years in Project management.
• Experience with digital, analytical, or AI-enabled tools preferred.

Responsibilities

• Lead cross-functional process improvement and risk assurance initiatives.
• Partner with operational and testing teams to translate insights into recommendations.
• Leverage data and stakeholder input to identify trends and risks.
• Structure and operationalize assurance reviews with multi-channel workflows.
• Determine solutions including dashboards, automation, or AI-enabled tools.
• Build scalable, reusable solutions across teams.

Skills

Process Management

Risk Management

Business Analysis

Internal Audit

Compliance Testing

Quality Assurance

Project Management

AI-enabled

Education

Bachelor’s Degree or Military Experience

Job description

Capital One in Plano, TX is seeking a Manager, Process Management within Network Risk Operations to lead process improvement, analytics, and technology enablement. You will partner with leaders to translate business needs into practical solutions across process, data, and tech, including AI-enabled capabilities, dashboards, and scalable assurance reviews.

This hybrid role requires on-site presence per policy and offers competitive benefits and incentive opportunities.