Process Improvement Specialist - 311 Call Center

Austin, Texas; Austin (TX); Vor Ort; USD 66.000 - 82.000; Vollzeit

Zusammenfassung

Austin Energy's 311 Call Center is seeking a Business Process Specialist to support project management, quality management, and process improvement initiatives. You will produce analyses, maintain databases, and help prepare policy recommendations for new or revised procedures.

Under supervision you will schedule projects, document progress, and communicate status to stakeholders, while collaborating with managers, auditors and team leaders. Travel to multiple locations may be required.

Qualifikationen

• Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job.
• Experience may be substituted for education up to a maximum of four (4) years.

Aufgaben

• Assists in planning, executing and closing projects in various operational/administrative situations.
• Maintains databases to support data analysis and research findings for business projects.
• Prepares recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements.
• Writes reports that summarize findings and data collection techniques, implementation options, etc.

Kenntnisse

Project management

Data analysis

Process improvement

Communication

Team collaboration

Microsoft Office

Visio

Ausbildung

Bachelor’s degree

Tools

MS Office

Visio

Jobbeschreibung

Austin Energy's 311 Call Center is seeking a Business Process Specialist to support project management, quality management, and process improvement initiatives. You will produce analyses, maintain databases, and help prepare policy recommendations for new or revised procedures.

Under supervision you will schedule projects, document progress, and communicate status to stakeholders, while collaborating with managers, auditors and team leaders. Travel to multiple locations may be required.