Business Process Specialist - Austin 311 Call Ctr

AustinTexas; United States; On-site; USD 66,000 - 82,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

Paid time off

Retirement plan

Career development

Job summary

Austin Energy is seeking a project analyst to support project management, quality management and business process improvement. The role involves research, data analysis and preparing recommendations for policy and process changes.

You will assist senior consultants, auditors and team leaders, coordinating meetings and maintaining project schedules while working with multiple stakeholders across the organization.

Qualifications

• Bachelor's degree and 1 year related experience; substitutions allowed for up to 4 years.
• Experience with data analysis, statistics or financial modeling is preferred.

Responsibilities

• Plan, execute and close projects across operational and administrative areas.
• Develop and maintain databases to support data analysis for projects.
• Prepare recommendations for policy and process improvements.
• Write reports summarizing findings and options.
• Create project schedules and maintain status reports using planning tools.
• Conduct research, analyze trends and evaluate data relevance and alternatives.
• Facilitate and document meetings and action items with flowcharting.
• Maintain positive relationships with managers, staff and stakeholders.

Skills

Data analysis

Communication skills

Problem solving

Independent work

Team collaboration

Time management

Education

Bachelor's degree in related field

Tools

Microsoft Office Suite

Visio

Job description

About This Position

Job Description:

Purpose: Under general supervision, this position performs professional level work involving research and analysis of a variety of routine/semi routine administrative and operational support duties in the area of project management, quality management, performance measurement, change management and business process improvement. Provides support and assistance to senior process consultants, auditors and team leaders.

Duties, Functions and Responsibilities

• Assists in planning, executing and closing projects in a variety of operational and/or administrative situations related to specific assignments/areas.
• Develops and maintains databases to support data analysis and research findings for business projects.
• Assists in preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements.
• Writes reports that summarize findings, data collection techniques, implementation options, etc.
• Establishes project schedules using project planning software/tools, updates, and maintains project status reports. Communicates project/process status.
• Conducts research, analyzes trends, determines accuracy and relevancy of data/information, and uses sounds judgment to evaluate alternatives.
• Facilitates and documents meetings, action items, and processes using flowcharting methodologies.
• Maintains positive working relationships with managers, supervisors, employees and other stakeholders to gain their cooperation and support.

Responsibilities - Supervisor and/or Leadership Exercised

None

Knowledge, Skills, and Abilities

• Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
• Knowledge of business strategies, objectives, planning, development and management processes and process improvement.
• Knowledge of research methodologies, cost/benefit analysis, statistics and financial modeling.
• Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes.
• Knowledge of performance measures, quality improvement programs and project management methods.
• Skill in oral and written communication using a variety of formats including: print communication, electronic format, presentations and telephonic.
• Skill in using computers and related software applications.
• Skill in data analysis and problem solving.
• Ability to quickly recognize and analyze irregular data and situations.
• Ability to work independently and with teams.

Minimum Qualifications

• Graduation with a Bachelor's degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job.
• Experience may be substituted for education up to a maximum of four (4) years.

Preferred Qualifications

• 1. Strong organizational skills with the ability to manage multiple deadlines and client needs.
• 2. Experience managing and executing client-focused projects.
• 3. Proven problem solving skills and process improvement experience.
• 4. Knowledge of strategic and business process methodologies.
• 5. Experience in a government or municipal 3-1-1 call center.
• 6. Proficiency in Microsoft Office Suite, including Visio.
• 7. Account management experience with internal or external clients.
• 8. Ability to travel to multiple work locations.

Compensation Range

The annual hiring range for this position is $65,510.00-$81,890.00

Notes to Candidate

Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more.