Business Process Specialist - Austin 311 Call Ctr

Austin, Texas; Austin (TX); Vor Ort; USD 66.000 - 82.000; Vollzeit

Zusammenfassung

Austin Energy's 311 Call Center is seeking a Business Process Specialist to support project management, quality management, and process improvement initiatives. You will produce analyses, maintain databases, and help prepare policy recommendations for new or revised procedures.

Under supervision you will schedule projects, document progress, and communicate status to stakeholders, while collaborating with managers, auditors and team leaders. Travel to multiple locations may be required.

Qualifikationen

• Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job.
• Experience may be substituted for education up to a maximum of four (4) years.

Aufgaben

• Assists in planning, executing and closing projects in various operational/administrative situations.
• Maintains databases to support data analysis and research findings for business projects.
• Prepares recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements.
• Writes reports that summarize findings and data collection techniques, implementation options, etc.

Kenntnisse

Project management

Data analysis

Process improvement

Communication

Team collaboration

Microsoft Office

Visio

Ausbildung

Bachelor’s degree

Tools

MS Office

Visio

Jobbeschreibung

## Business Process Specialist - Austin 311 Call CtrApply: 311 Call Center: Full time: Posted Today: End Date: November 4, 2026 (13 days left to apply): JR105539**About This Position** ## **Job Description:**## Purpose:Under general supervision, this position performs professional level work involving research and analysis of a variety of routine/semi routine administrative and operational support duties in the area of project management, quality management, performance measurement, change management and business process improvement. Provides support and assistance to senior process consultants, auditors and team leaders. ## Duties, Functions and Responsibilities:Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.* Assists in planning, executing and closing projects in a variety of operational and/or administrative situations related to specific assignments/areas.* Develops and maintains databases to support data analysis and research findings for business projects.* Assists in preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements.* Writes reports that summarize findings, data collection techniques, implementation options, etc.* Establishes project schedules using project planning software/tools, updates, and maintains project status reports. Communicates project/process status.* Conducts research, analyzes trends, determines accuracy and relevancy of data/information, and uses sounds judgment to evaluate alternatives.* Facilitates and documents meetings, action items, and processes using flowcharting methodologies.* Maintains positive working relationships with managers, supervisors, employees and other stakeholders to gain their cooperation and support. ## Responsibilities - Supervisor and/or Leadership Exercised:None ## Knowledge, Skills, and Abilities:Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.* Knowledge of business strategies, objectives, planning, development and management processes and process improvement.* Knowledge of research methodologies, cost/benefit analysis, statistics and financial modeling.* Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes.* Knowledge of performance measures, quality improvement programs and project management methods.* Skill in oral and written communication using a variety of formats including: print communication, electronic format, presentations and telephonic.* Skill in using computers and related software applications.* Skill in data analysis and problem solving.* Ability to quickly recognize and analyze irregular data and situations.* Ability to work independently and with teams. ## Minimum Qualifications:* Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job.* Experience may be substituted for education up to a maximum of four (4) years. ## Preferred Qualifications:1. Strong organizational skills with the ability to manage multiple deadlines and client needs.2. Experience managing and executing client-focused projects.3. Proven problem solving skills and process improvement experience.4. Knowledge of strategic and business process methodologies.5. Experience in a government or municipal 3-1-1 call center.6. Proficiency in Microsoft Office Suite, including Visio.7. Account management experience with internal or external clients.8. Ability to travel to multiple work locations.## Compensation Range:The annual hiring range for this position is $65,510.00-$81,890.00## **Notes to Candidate:**Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click **HERE** for more information.**Employment Application:*** + The City of Austin employment application is an official document;***incomplete applications will not be considered.*** + The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. + Starting salary will be based on overall relevant experience from your application. + **Responses to the Supplemental Questions inquiring about experience should be reflected on application.** + Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications. + **Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable.** + Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed.**If you are selected as a top candidate:*** + Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution + If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. + This position requires a criminal background investigation.**Good Standing Employees**Employees, in Good Standing, who are candidates within the department/division that the position resides in and who meet the minimum and all of the preferred qualifications (if any) of the position will be included in the initial interview. Department/division employee must remain in Good Standing through the Top Candidate Selection phase at which time the Good Standing status will be re-verified.**Travel:** If you are selected for this position, and meet the Driver Safety Standards in the City of Austin **Driver Safety Program,** you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.**Work Schedule**:* + This position is categorized as Essential Personnel. Essential personnel are required to work during emergencies or bad weather if they are scheduled to work and in some cases when they are not scheduled. All Essential employees ensure the continuance of key operations in order to maintain the delivery of electric service safely for the City of Austin. + Work hours may include after hours, holidays, and weekends. + Shifts may change according to departmental needs. + Employee may be required to work additional hours outside of regular work schedule.