Process Improvement Specialist

Colonial Group; Boyers (PA); Remote; USD 48,000 - 62,000; Full time

Job summary

Colonial Group is seeking an entry-level Process Improvement Specialist to identify and fix inefficiencies in work processes, ensuring timeliness to meet established standards. This role supports the Case Processing Operation Center (CPOC) within our Defense and Intel Operating Group, with primary remote work and occasional on-site requirements.

Responsibilities include collaborating with operations, analyzing data and processes, creating tools to resolve issues, performing audits, ensuring

Qualifications

• Entry-level role requiring US citizenship and ability to pass government background check.
• Experience coding in Visual Basic with MS Access/Excel.
• Ability to interpret and analyze data.
• Experience with database management; Python and C++ familiarity is a plus.
• Excellent written, oral, and interpersonal communication.
• Government services experience preferred.

Responsibilities

• Collaborate with Operations and department leaders to improve and optimize work systems
• Analyze relevant data, case items and function processes to determine improvements or alternate workflows
• Create tools and methods to resolve issues with case items or functions; improve quality and accuracy
• Perform audits and testing of internal systems
• Database management
• Report results to appropriate department and/or customer leadership teams
• Monitor and ensure compliance with customer performance standards and defined metrics
• Maintain attention to detail
• Other assignments/projects as needed to support department, contract, or business needs.

Skills

VB/Excel macros

Data analysis

Database management

Python

C++

HTML

PIPS macros

Communication skills

Customer service

Problem solving

Flexible scheduling

Govt contracts

Tools

Microsoft Access

Microsoft Excel

Job description

Process Improvement Specialist

The primary responsibility of the Process Improvement Specialist is to help identify and correct inefficiencies in work processes ensuring completeness and timeliness to meet established standards. By utilizing coding techniques to create and support software applications. This entry level position supports the Case Processing Operation Center (CPOC) within our Defense and Intel Operating Group.

Key Role/Responsibilities

• Collaborate with Operations and department leaders to improve and optimize work systems
• Analyze relevant data, case items and function processes to determine process improvements or alternate workflows
• Create tools and methods to resolve issues with case items or functions; improve quality and accuracy
• Perform audits and testing of internal systems
• Database management
• Report results to appropriate department and/or customer leadership teams
• Monitor and ensure compliance with customer performance standards and defined metrics
• Maintain attention to detail
• Other assignments/projects as needed to support department, contract, or business needs.

Basic Qualifications:

• Coding within Visual Basic within Microsoft Access/Excel experience
• Interpret and analyze data
• US Citizenship, due to nature of work performed and contract requirement
• Must pass a government background investigation

Additional Qualifications:

• Experience with Database management, Python and C++ , or other HTML, and PIPS macros
• Excellent written, oral, and interpersonal communication
• Excellent customer service skills
• Ability to problem solve
• Must be able to work flexible schedule; ability to adjust to changing workload
• Experience working in the Government services industry is preferred

Physical Requirements:

• Position requires the ability to sit for extended periods of time.
• Work is performed using company furnished laptop or desktop.
• Work will be mostly remote with occasional onsite requirements when directed