Process Specialist

UltraViolet Cyber; Washington; On-site; USD 120,000 - 130,000; Full time

Job summary

UltraViolet Cyber seeks an analytical Process Specialist to analyze, document, and optimize OCIO processes for a Federal customer. You will lead process-mapping, conduct root-cause analyses, and develop future-state designs to improve efficiency, consistency, and mission effectiveness.

You will collaborate with OCIO leadership and cross-functional teams to deliver actionable recommendations, standardized templates, and measurable improvements.

Qualifications

• US Citizenship required.
• Master's degree with 7+ years in process improvement, operations analysis, or related fields; equivalencies considered (16 years experience with no degree, AA + 12 years).
• Proven expertise in process analysis, mapping, and optimization in complex organizational environments.
• Strong proficiency with BPMN, Visio, Lucidchart, and value stream mapping.
• Experience facilitating workshops and cross-functional teams.
• Excellent analytical and problem-solving skills with ability to synthesize complex information.
• Lean Six Sigma Green Belt or Black Belt certification preferred; BPM/ITIL certifications welcomed.

Responsibilities

• Analyze and document current-state and future-state processes across OCIO, including intake workflows, governance, IT service management, and delivery.
• Perform gap analysis against industry best practices and desired outcomes to identify bottlenecks and improvement opportunities.
• Develop Process Maps and Bottleneck Analysis deliverables using BPMN, flowcharts, swimlanes, value stream maps; capture workflows and decisions.
• Lead process-mapping and root-cause analysis sessions with cross-functional teams using 5 Whys, Fishbone, Pareto, and FMEA; identify root causes and opportunities.
• Create evidence-based recommendations to streamline workflows and support Continuous Improvement Roadmaps.
• Support execution of improvements via structured implementation plans, schedules, and tracking; coordinate with leadership and teams.
• Develop standardized processes, templates, SOPs, and job aids; partner with change management to ensure adoption.
• Establish performance monitoring mechanisms; develop KPIs and dashboards; contribute to Monthly Progress Reports.

Skills

Process analysis

Process mapping

Root-cause analysis

Facilitation

Data-driven decisions

Communication

Metrics development

Workshop facilitation

Change management

BPMN

Visio

Lucidchart

Value stream mapping

Education

Master's degree

Equivalencies considered

Public Trust clearance

Tools

BPMN

Visio

Lucidchart

Value stream mapping

ServiceNow

Remedy

Jira Service Management

SharePoint

Confluence

MS Office Suite

Job description

Make a difference here.

UltraViolet Cyber is a leading platform-enabled unified security operations company providing a comprehensive suite of security operations solutions. Founded and operated by security practitioners with decades of experience, the UltraViolet Cyber security-as-code platform combines technology innovation and human expertise to make advanced real-time cybersecurity accessible for all organizations by eliminating risks of separate red and blue teams.

By creating continuously optimized identification, detection, and resilience from today’s dynamic threat landscape, UltraViolet Cyber provides both managed and custom-tailored unified security operations solutions to the Fortune 500, Federal Government, and Commercial clients. UltraViolet Cyber is headquartered in McLean, Virginia, with global offices across the U.S. and in India.

UVCyber is seeking an analytical and detail-oriented Process Specialist for a Federal customer. This role offers a unique opportunity to enhance national security by analyzing, documenting, and optimizing critical OCIO processes that enable effective technology delivery and mission support. As a Process Specialist, you will serve as a key contributor to OCIO's continuous improvement initiatives, conducting deep-dive process analyses, identifying operational bottlenecks, and developing actionable recommendations that streamline workflows and improve operational performance. You will lead process-mapping efforts, facilitate root-cause analyses, and create future-state designs that deliver measurable gains in efficiency, consistency, and mission effectiveness. Working collaboratively with OCIO leadership, division chiefs, and operational teams, you will help transform how OCIO delivers technology services through disciplined process improvement and structured change management. Join us to make a meaningful impact on a transformational program of national importance.

What You'll Do:

• Analyze and document current-state and future-state processes across OCIO, focusing on intake workflows, governance practices, IT service management activities, and delivery execution; conduct comprehensive process assessments to identify bottlenecks, inefficiencies, and improvement opportunities
• Perform gap analysis comparing current capabilities against industry best practices and desired outcomes; evaluate workflows to determine where operational obstacles inhibit effective technology delivery and mission alignment
• Develop comprehensive Process Maps and Bottleneck Analysis deliverables using standard notation (BPMN, flowcharts, swimlane diagrams, value stream maps); create current-state and future-state process maps that accurately capture workflows, decision points, handoffs, roles, system interactions, and optimized designs
• Manage and facilitate process-mapping and root-cause analysis sessions with cross-functional teams using methodologies such as 5 Whys, Fishbone diagrams, Pareto analysis, and failure mode analysis; identify systemic issues, recurring patterns, and underlying causes of process breakdowns-Develop evidence-based recommendations to streamline workflows and improve operational performance; prioritize improvement opportunities based on impact, feasibility, resource requirements, and strategic alignment; contribute to Continuous Improvement Roadmaps that sequence enhancements and define success criteria
• Support execution of process improvements through structured implementation plans, schedules, and tracking mechanisms; coordinate with OCIO leadership, division chiefs, technical teams, and stakeholders to ensure process changes are collaborative and data-driven
• Support development of standardized processes, templates, SOPs, job aids, and reference materials that promote consistency and repeatability across OCIO divisions; partner with change management teams to ensure process changes are communicated, understood, and adopted
• Establish mechanisms for monitoring process performance and measuring outcomes; support development of process metrics, KPIs, and dashboards that provide visibility into operational effectiveness; contribute to Monthly Progress Reports with process-specific metrics and improvement status

What You Have:

• US Citizenship
• Master's degree + 7 years of relevant experience in process improvement, business process management, operations analysis, industrial engineering, or related fields; equivalencies considered (16 years of experience with no degree, AA + 12 years' experience, BA/BS + 10 years' experience)Ability to obtain a Public Trust clearance
• Proven expertise in process analysis, mapping, and optimization in complex organizational environments
• Strong proficiency with process mapping tools and methodologies (BPMN, Visio, Lucidchart, value stream mapping)Demonstrated success identifying bottlenecks, conducting root-cause analysis, and implementing process improvementsExcellent analytical and problem-solving skills with ability to synthesize complex information and develop actionable recommendations
• Experience facilitating workshops and working sessions with diverse stakeholder groupsStrong documentation and visualization skills with attention to detailOutstanding communication and interpersonal skills
• Desired –Lean Six Sigma Green Belt or Black Belt certification; Business Process Management certifications (CBPP, BPM Professional); ITIL certification; Project Management Professional (PMP)
• Experience supporting federal government IT or operational process improvement initiatives, particularly within DHS or law enforcement agencies; understanding of federal IT governance, intake processes, and project delivery methodologies
• Experience with IT service management platforms (ServiceNow, Remedy, Jira Service Management); knowledge of CMMI, ISO standards, or process maturity frameworksFamiliarity with workflow automation, RPA (Robotic Process Automation), or digital transformation initiatives; background in change management or organizational development
• Experience with data analysis, metrics development, and collaboration tools (SharePoint, Confluence, MS Office Suite); strong facilitation skills and experience leading Kaizen events or process improvement workshops
• Ability to develop training materials and standard operating procedures; ability to balance operational detail with strategic thinking

$120,000 - $130,000 a year

We sincerely thank all applicants in advance for submitting their interest in this position. We know your time is valuable.

UltraViolet Cyber welcomes and encourages diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.

If you want to make an impact, UltraViolet Cyber is the place for you!