Process Improvement & SOPs Analyst with Dashboards (Hybrid)

Johnson Service Group, Inc.; Irvine (CA); Hybrid; USD 32,000 - 44,000; Full time

Job summary

Johnson Service Group, Inc. is seeking a documentation and process-improvement support specialist in Orange County, CA.

This hybrid role combines SOP documentation, knowledge repository creation, and collaboration with cross-functional teams to drive efficiency. You will help develop reports and dashboards to inform decisions and contribute to better onboarding, cross-training, and transparency across operations.

Qualifications

• 1–2 years of related experience in data analysis or process improvement.
• Proficient with Excel and PowerPoint.
• Basic SQL and data retrieval skills.
• Strong problem-solving and communication abilities.

Responsibilities

• Document team processes and establish SOPs.
• Collaborate with cross-functional teams and develop reports/dashboards.
• Improve onboarding, cross-training, and operational transparency.

Skills

Data analysis

Excel

PowerPoint

SQL basics

Problem solving

Communication

Organization

Education

Bachelor's degree in Business Administration, Finance, Economics, or related field

Process improvement documentation experience

Cross-functional collaboration experience

Tools

VBA

Power Query

Tableau

Job description

Johnson Service Group, Inc. is seeking a documentation and process-improvement support specialist in Orange County, CA.

This hybrid role combines SOP documentation, knowledge repository creation, and collaboration with cross-functional teams to drive efficiency. You will help develop reports and dashboards to inform decisions and contribute to better onboarding, cross-training, and transparency across operations.