Product Development Associate

Johnson Service Group, Inc.; Irvine (CA); Hybrid; USD 32,000 - 44,000; Full time

Job summary

Johnson Service Group, Inc. is seeking a documentation and process-improvement support specialist in Orange County, CA.

This hybrid role combines SOP documentation, knowledge repository creation, and collaboration with cross-functional teams to drive efficiency. You will help develop reports and dashboards to inform decisions and contribute to better onboarding, cross-training, and transparency across operations.

Qualifications

• 1–2 years of related experience in data analysis or process improvement.
• Proficient with Excel and PowerPoint.
• Basic SQL and data retrieval skills.
• Strong problem-solving and communication abilities.

Responsibilities

• Document team processes and establish SOPs.
• Collaborate with cross-functional teams and develop reports/dashboards.
• Improve onboarding, cross-training, and operational transparency.

Skills

Data analysis

Excel

PowerPoint

SQL basics

Problem solving

Communication

Organization

Education

Bachelor's degree in Business Administration, Finance, Economics, or related field

Process improvement documentation experience

Cross-functional collaboration experience

Tools

VBA

Power Query

Tableau

Job description

What You'll Do:

Support the documentation of team processes, establish standard operating procedures (SOPs), and help create a central knowledge repository to enhance team efficiency.

Collaborate closely with cross-functional teams to identify opportunities for process enhancements and assist in developing reports and dashboards that inform strategic decision-making.

Your work will directly contribute to improving onboarding experiences, cross-training programs, and operational transparency.

Required Skills:

• 1-2 years of related experience in data analysis or process improvement
• Strong proficiency in Microsoft Excel and PowerPoint
• Basic understanding of SQL and data retrieval techniques
• Excellent problem-solving, collaboration, and communication skills
• Strong organizational skills and keen attention to detail

Nice to Have Skills:

• Experience with VBA, Power Query, Tableau, or similar data visualization tools
• Familiarity with automotive finance or related industries
• Ability to develop and maintain documentation standards and repositories

Preferred Education & Experience:

• Bachelor's degree in Business Administration, Finance, Economics, or a related field
• Prior experience supporting process improvement initiatives or documentation projects
• Exposure to cross-functional team collaborations in a corporate environment

Additional Requirements:

• This is a hybrid role Monday - Thursday onsite in Orange County, CA and Friday - WFH
• Pay rate- $27.50 per hour
• Duration: 4 + months with potential for extension or further opportunities

JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more.

Johnson Service Group (JSG) is an Equal Opportunity Employer.

JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.