Hybrid Process Excellence & Documentation Specialist

Diversified Technology, Inc.; North Carolina; Hybrid; USD 40,000 - 60,000; Full time

Job summary

Diversified Technology, Inc. is seeking a Process Consultant to support process documentation, mapping, SOPs, and training materials. The role collaborates with SMEs to capture current-state processes and design future-state workflows.

You will develop SOPs, job aids, and onboarding materials, facilitate workshops, and help drive operational excellence through Lean and continuous improvement initiatives.

Qualifications

• Experience developing process maps, SOPs, work instructions, or training documentation.
• Strong stakeholder interviewing and facilitation skills.
• Excellent written and verbal communication.
• Strong business process documentation and analytical skills.
• Attention to detail and organizational skills.
• Experience gathering and documenting business requirements.

Responsibilities

• Develop and maintain Level 1, Level 2, and Level 3 process maps.
• Facilitate process discovery sessions with SMEs and business stakeholders.
• Document current-state and future-state processes.
• Maintain process inventories and documentation repositories.
• Ensure process documentation follows organizational standards.
• Create and maintain SOPs, work instructions, job aids, and process narratives.
• Translate complex operational processes into easy-to-follow documentation.
• Ensure documentation supports compliance, audit, and operational requirements.
• Gather and document business and functional requirements.
• Conduct stakeholder interviews to understand business needs and process pain points.
• Document user stories, process impacts, and requirements.
• Support current-state/future-state gap analysis.
• Partner with project teams to ensure requirements are accurately understood.
• Develop training presentations, job aids, quick-reference guides, and onboarding materials.
• Support end-user training and knowledge transfer.
• Assist with communications and change management activities related to process changes.
• Identify process gaps, redundancies, and standardization opportunities.
• Support Operational Excellence, Lean, Continuous Improvement, and Business Transformation initiatives.
• Participate in process improvement workshops.
• Track implementation actions and document resulting process changes.

Skills

Process mapping

SOPs

Training materials

Stakeholder interviews

Communication

Requirements gathering

Tools

Microsoft Visio

Signavio

Lucidchart

Miro

Job description

Diversified Technology, Inc. is seeking a Process Consultant to support process documentation, mapping, SOPs, and training materials. The role collaborates with SMEs to capture current-state processes and design future-state workflows.

You will develop SOPs, job aids, and onboarding materials, facilitate workshops, and help drive operational excellence through Lean and continuous improvement initiatives.