Process Excellence Manager – AI-Driven Risk & Controls

Capital One; McLean (VA); On-site; USD 134,000 - 153,000; Full time

Benefits offered by this job

Health benefits

Inclusive benefits

Job summary

Capital One is seeking a Process Manager in Finance Tech to lead risk-aware process improvements and drive scalable automation. You will partner with Engineering Operations, analysts, and tech teams to deploy AI-enabled solutions that reduce risk, improve efficiency, and strengthen controls across FinanceTech domains.

The role emphasizes collaboration with multiple partners and stakeholders, strong analytical skills, and the ability to navigate regulatory requirements while delivering

Qualifications

• High School Diploma, GED, or equivalent certification
• At least 4 years of experience in technology project management, process management, or risk management
• At least 2 years of experience in Continuous Improvement methodologies

Responsibilities

• Support senior Technology leadership to develop well-managed documentation and reporting to support organizational needs and goals
• Help drive Engineering Operations progress through the use of AI tools and capabilities
• Work with our partners and stakeholders to proactively plan and communicate upcoming enterprise initiatives and monitor progress and impediments
• Support ETB and Tech Transformation activities by tracking and resolving process breakdowns, issues and risk events across Finance Tech product domains
• Manage and monitor enterprise tools to ensure enterprise requirements are in compliance with policy and standards
• Promote strategic vision and execute tactical operations to enhance the well-managed culture across Finance Tech
• Proactively engage team members and project leads to ensure system changes or enhancements consider Tech controls and Tech standards before implementation
• Utilize data analysis to conduct process improvements in helping drive efficiencies throughout the organization
• Proactively monitor Finance Tech compliance, resiliency, and Identity Access Management metrics, developing the metrics that are measured and analyzed
• Identify and implement continual Tech program enhancements based on industry standards and best practices in alignment with Capital One’s strategic risk direction
• Champion ideas related to process automation and the consideration of relevant or emerging technologies as a means to mitigate risks
• Support the Finance Tech team as the subject matter expert for identity access management across the technology landscape
• Manage the Enterprise resiliency process for Finance Tech ensuring teams are prepared, participate and communicate with leadership on status and root cause analysis on any issues identified
• Partner with key stakeholders and develop data governance framework and performance metrics to be implemented and communicated in Finance Tech

Skills

Risk management

Process improvement

Analytics

Stakeholder communication

AI tooling mindset

Education

Bachelor's degree

High School Diploma

Tools

PMP

Lean

Six Sigma

Agile

Job description

Capital One is seeking a Process Manager in Finance Tech to lead risk-aware process improvements and drive scalable automation. You will partner with Engineering Operations, analysts, and tech teams to deploy AI-enabled solutions that reduce risk, improve efficiency, and strengthen controls across FinanceTech domains.

The role emphasizes collaboration with multiple partners and stakeholders, strong analytical skills, and the ability to navigate regulatory requirements while delivering