Process Excellence & Optimization Lead

Encore Capital Group; Troy (MI); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Healthcare insurance

Tuition assistance

Retirement savings plan

Paid time off

Job summary

Encore Capital Group in Troy, MI is seeking a Process Excellence Manager to support channel operations, track process exceptions, and drive system fixes. You will help develop policies, document procedures, and build strong cross-functional relationships to ensure processes run as defined.

Ideal candidates have 1–3 years in process or project management, strong MS Office skills, and a background in financial services.

Qualifications

• 1-3 years experience in a project or process management role.
• Strong proficiency in MS Office.
• Experience in project or process management.

Responsibilities

• Identifies process/system shortfalls and manages the creation of fixes and enhancements.
• Helps to create program policies and procedures.
• Creates, cultivates and manages relationships across the organization to ensure current processes work as defined.
• Maintains related documentation.
• Provides regular updates on process integrity and performance to internal and external partners (as required).

Skills

Process management

Project management

Education

High School

Bachelor's degree in Business

Tools

MS Office

Job description

Encore Capital Group in Troy, MI is seeking a Process Excellence Manager to support channel operations, track process exceptions, and drive system fixes. You will help develop policies, document procedures, and build strong cross-functional relationships to ensure processes run as defined.

Ideal candidates have 1–3 years in process or project management, strong MS Office skills, and a background in financial services.