Process Excellence Lead — Financial Services

Midland Credit Management; Troy (MI); Vor Ort; USD 65.000 - 105.000; Vollzeit

Benefits dieser Stelle

Healthcare Insurance

Tuition Reimbursement

Volunteering Opportunities

Retirement Savings

Work-Life Balance

Paid Time Off

Zusammenfassung

Encore Capital Group in the United States seeks a Process Excellence Manager to support channel operations, tracking exceptions and driving system fixes. The role also involves partner training and documenting procedures to improve efficiency.

You will collaborate with LCOE and operations to identify gaps, lead workstreams on projects, and apply 1–3 years in process management with strong MS Office skills.

Qualifikationen

• 1-3 years in a project or process management role or equivalent education/experience.
• Experience in financial services or compliance preferred.
• Strong MS Office and data-analysis ability.
• Ability to map and understand moderate level process logic.

Aufgaben

• Support channel operations and track process exceptions.
• Create and maintain regular tracking and reporting on daily processes and financial performance.
• Collaborate with LCOE teams to identify gaps and implement improvements.
• Lead workstreams on various projects.

Kenntnisse

MS Office

Excel

PowerPoint

Process mapping

Analytical thinking

Tools

SQL queries

Jobbeschreibung

Encore Capital Group in the United States seeks a Process Excellence Manager to support channel operations, tracking exceptions and driving system fixes. The role also involves partner training and documenting procedures to improve efficiency.

You will collaborate with LCOE and operations to identify gaps, lead workstreams on projects, and apply 1–3 years in process management with strong MS Office skills.