Process Excellence Manager

MCM Midland Credit Management, Inc.; Troy (MI); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

Monthly incentives

Annual bonus

MCM Academy

Tuition reimbursement

Healthcare insurance

Volunteer program

Retirement savings plan

New family support

Team-building events

Paid time off

Job summary

Encore Capital Group is seeking a Process Excellence Manager to support the overall channel’s operations in a full-time capacity. The role involves tracking process exceptions, identifying system improvements, and driving fixes, with potential to assist in partner training and documenting channel procedures.

The position emphasizes process management, collaboration with various departments, and maintaining comprehensive documentation while delivering updates on process integrity to partners.

Qualifications

• 1-3 years experience in a project or process management role or equivalent education and experience.
• Strong proficiency in MS Office.
• Experience in project or process management.
• Preferred: 1-3 years experience in a project or process management role in a financial services related field.

Responsibilities

• Identifies process/system shortfalls and manages the creation of fixes and enhancements.
• Helps to create program policies and procedures.
• Creates, cultivates and manages relationships across the organization to ensure current processes work as defined.
• Maintains related documentation.
• Provides regular updates on process integrity and performance to internal and external partners (as required).

Skills

Project management

Process management

MS Office

Education

Bachelor's in Business

High School Diploma

Tools

MS Office

Job description

Applicants must have current authorization to work in the United States on a full-time basis. The Process Excellence Manager is responsible for supporting the overall channel’s operations.This position includes tracking process exceptions,identifying process and system improvements and driving toward system fixes.This role may also assist in managing partner training and documenting channel procedures.

Responsibilities

• Identifies process /system shortfalls and manages the creation of fixes and enhancements.
• Helps to create program policies and procedures.
• Creates, cultivates and manages relationships across the organization to ensure current processes work as defined.
• Maintains related documentation.
• Provides regular updates on process integrity and performance to internal and external partners (as required).

Education & Experience

• Education Required: High School Preferred: Bachelor's Field of Study: Business Language Required: English Experience Required: 1-3 years experience in a project or process management role or equivalent education and experience.
• Strong proficiency in MS Office.
• Experience in project or process management.
• Preferred: 1 - 3 years experience in a project or process management role in a financial services related field PC Skills Required :Strong proficiency in MS Office Other Skills Required: Experience in project or process management Technical Skills PREFERRED SKILL SET:System query skills

If you are wondering why you should work for us, here is something to help you decide:

• Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus.
• Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.
• Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.
• Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.
• Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.
• Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.
• Retirement Savings: Build a strong financial foundation and reach your goals for the future.
• New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.
• Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.
• Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.

With all the effort you invest in us, we’re proud to invest in you.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.

We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

About Us

Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best‑in‑class employee experience have earned us accolades including Great Place to Work® certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you. Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other status protected under applicable law.

If you wish to discuss potential accommodations related to applying for employment, please contact [e-mail].