Process Excellence Manager

Midland Credit Management; Troy (MI); On-site; USD 65,000 - 105,000; Full time

Benefits offered by this job

Healthcare Insurance

Tuition Reimbursement

Volunteering Opportunities

Retirement Savings

Work-Life Balance

Paid Time Off

Job summary

Encore Capital Group in the United States seeks a Process Excellence Manager to support channel operations, tracking exceptions and driving system fixes. The role also involves partner training and documenting procedures to improve efficiency.

You will collaborate with LCOE and operations to identify gaps, lead workstreams on projects, and apply 1–3 years in process management with strong MS Office skills.

Qualifications

• 1-3 years in a project or process management role or equivalent education/experience.
• Experience in financial services or compliance preferred.
• Strong MS Office and data-analysis ability.
• Ability to map and understand moderate level process logic.

Responsibilities

• Support channel operations and track process exceptions.
• Create and maintain regular tracking and reporting on daily processes and financial performance.
• Collaborate with LCOE teams to identify gaps and implement improvements.
• Lead workstreams on various projects.

Skills

MS Office

Excel

PowerPoint

Process mapping

Analytical thinking

Tools

SQL queries

Job description

Applicants must have current authorization to work in the United States on a full-time basis.Job DescriptionThe Process Excellence Manager is responsible for supporting the overall channel’s operations. This position includes tracking process exceptions, identifying process and system improvements and driving toward system fixes. This role may also assist in managing partner training and documenting channel procedures.Are you a problem solver looking to get your foot in the door at a global organization?Midland Credit Management is looking for a Process Specialist to join the organization to assist internal and external clients in managing daily operations. If you are naturally curious, this could be the role for you!Responsibilities include:About the Job• Support team/department needs to process account level actions as needed• Create and maintain regular tracking and reporting on adherence to dailyprocesses and / or financial performance• Collaborate with LCOE teams and operations to identify, communicate andresolve gaps in current policies, procedures and processes• Challenge existing processes in order to increase efficiency and decrease cost• Be a partner across the organization to ensure that current processes andprocedures are implemented as defined• Identify shortfalls in process/system and manage the implementation ofsolutions for improvements• Act as Workstream Leader in various projects• Become an expert on processes and projects with moderate levels ofcomplexityExperience• Required: 1-3 years experience in a project or process management role orequivalent education and experience.• Preferred: 1 - 3 years experience in a project or process management role in aFinancial Services or Compliance related fieldPC/Technical Skills• Required: Strong proficiency in MS Office (Particularly Excel & PowerPoint)• Required: Ability to understand moderate level process mapping/logic• Preferred: System query skillsOther Skills• Effective time management skills and ability to manage and maintain multipleprojects/processes simultaneously• Experience in project or process management• Strong Collaboration, Problem solving, Critical Thinking and RelationshipManagement Skills• Strong written and verbal communication• Familiarity with legal processes and/or the desire to learn and understandlegal processes• Ability to handle variations in work type and workload• Big Picture thinking• Ability to work with people across all levels and areas of expertise• A 'Can Do', positive demeanor and professional teammate spiritIf you are wondering why you should work for us, here is something to help you decide:Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus.Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.About UsHeadquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact [e-mail].