Process Excellence Manager – BPM & Lean Six Sigma

CVS Health Corporation; Indiana (PA); Hybrid; USD 83,000 - 222,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health Corporation is seeking a Manager - Process Engineering to lead high‑impact process improvement and BPM initiatives across Information Security and Technology Solutions. The role focuses on designing, standardizing, and governing ISTS processes with Lean Six Sigma, agentic workflows, and governance artifacts.

You will partner with technology towers, Experience Owners, and risk, security teams to reduce friction, increase capacity, and strengthen enterprise controls while delivering

Qualifications

• 5+ years of experience in process engineering, analysis, and change management.
• 3+ years operating within a formal BPM framework with governance routines.

Responsibilities

• Apply DMAIC and Lean Six Sigma methodologies to solve complex, cross‑functional problems.
• Partner with ISTS leaders to identify, prioritize, and execute high‑impact improvement opportunities aligned to enterprise goals and ISTS OKRs.
• Deliver measurable capacity and efficiency gains, expense reduction, and risk avoidance, validated through standardized measurement and reporting.
• Ensure process improvements are sustainable, controlled, and embedded into day‑to‑day operations.
• Maintain a healthy improvement backlog and prioritize initiatives with the greatest value potential.
• Enforce a consistent engagement lifecycle, quality standards, and documentation approach.
• Ensure improvements result in updated process maps, SOPs, KPIs, and governance artifacts.
• Create clear visual representations of current‑state processes to identify bottlenecks and risks.
• Design optimized future‑state processes that streamline workflows and improve user experience.
• Implement process improvements through technology enablement, automation, workflow changes, and agentic workflows.
• Partner with IT and operations teams to implement and scale improvements.
• Collaborate with stakeholders to drive change adoption and secure buy‑in.
• Prepare and maintain process documentation, including flow diagrams, SOPs, and change control artifacts.
• Continuously evaluate and refine processes for ongoing effectiveness.

Skills

Lean Six Sigma

DMAIC

Process mapping tools

BPM

Visio

Lucidchart

Mural

Change management

Project management

Stakeholder management

Education

Bachelor's degree

Tools

Lucidchart

Visio

Mural

Job description

CVS Health Corporation is seeking a Manager - Process Engineering to lead high‑impact process improvement and BPM initiatives across Information Security and Technology Solutions. The role focuses on designing, standardizing, and governing ISTS processes with Lean Six Sigma, agentic workflows, and governance artifacts.

You will partner with technology towers, Experience Owners, and risk, security teams to reduce friction, increase capacity, and strengthen enterprise controls while delivering