Process Excellence Lead – Change & Optimization

Eversource Energy; Westwood (MA); On-site; USD 122,000 - 136,000; Full time

Job summary

Eversource Energy is seeking an experienced process improvement leader to drive initiatives that enhance safety, productivity, and cost efficiency across the organization. You will design, document, and optimize business processes, lead cross-functional teams, and measure outcomes with a focus on sustainable improvements.

The role requires hands-on expertise in BPMN 2.0, SAP Signavio, and data-driven analysis, with the ability to scope projects, coordinate resources, and deliver measurable

Qualifications

• Bachelor’s degree or equivalent work experience in business/engineering.
• 8+ years of experience in process improvement or business process management.
• Experience leading complex process improvement initiatives.
• Proven ability to work independently and with cross-functional teams.

Responsibilities

• Document business processes using BPMN 2.0 and SAP Signavio.
• Lead cross-functional process improvement engagements and workshops.
• Identify gaps and implement enhancements to policies and procedures.
• Measure effectiveness of processes and quantify benefits.
• Develop action plans and sustainment strategies with stakeholders.

Skills

BPMN 2.0

SAP Signavio

Process mapping

Root cause analysis

Stakeholder management

Workshop facilitation

Data analysis

Change management

Education

Bachelor’s degree in business administration or engineering

Tools

Signavio

Job description

Eversource Energy is seeking an experienced process improvement leader to drive initiatives that enhance safety, productivity, and cost efficiency across the organization. You will design, document, and optimize business processes, lead cross-functional teams, and measure outcomes with a focus on sustainable improvements.

The role requires hands-on expertise in BPMN 2.0, SAP Signavio, and data-driven analysis, with the ability to scope projects, coordinate resources, and deliver measurable