Process Excellence Manager

Stryker Group; Fort Lauderdale (FL); On-site; USD 118,000 - 197,000; Full time

Job summary

Stryker Group in Fort Lauderdale is seeking a senior operations leader focused on continuous improvement and operational excellence across customer care and service operations. This role combines strategic leadership with hands-on execution to standardize processes and deliver scalable business solutions.

You will drive KPI improvements, lead cross-functional teams, and apply Lean, Six Sigma, Kaizen and data analytics to transform workflows, automation, and digital tools, while developing talent

Qualifications

• Bachelor’s degree required.
• Minimum 8 years of professional experience in operations, CI, customer care, or service ops.
• Minimum 3 years leading CI initiatives in a regulated environment.
• Experience applying Lean, Six Sigma, Kaizen, VSM, BPM, or related methodologies.
• Experience leading cross-functional initiatives involving process optimization or change management.

Responsibilities

• Lead enterprise-wide CI initiatives to boost performance, CX, productivity, and service metrics.
• Define and monitor KPIs: turnaround time, quality, service levels, satisfaction, backlog, and productivity.
• Direct cross-functional teams on process optimization, workflow automation, systems integration, and digital transformation.

Skills

Lean methodology

Six Sigma

Kaizen

Value Stream Mapping

Business Process Management

Change management

Education

Bachelor’s degree

Master’s degree

Tools

SAP

Power BI

Tableau

Service management platforms

Job description

Join a team focused on advancing operational excellence across global customer care and service operations. This leadership role drives continuous improvement, digital transformation, and performance optimization initiatives that support customer care, field service, clinical operations, digital support, and related functions. The position combines strategic leadership with hands-on execution to deliver standardized processes, measurable operational improvements, and scalable business solutions.

What You Will Do

• Lead enterprise-wide continuous improvement initiatives that enhance operational performance, customer experience, productivity, and service delivery metrics.
• Define, monitor, and improve key performance indicators including turnaround time, first-time quality, service levels, customer satisfaction, backlog management, and productivity.
• Direct cross-functional teams in the implementation of process optimization, workflow automation, systems integration, and digital transformation projects delivered on schedule and within budget.
• Manage, develop, and support a team of professionals through performance management, workforce planning, succession planning, coaching, and training activities.
• Partner with business leaders to prioritize improvement opportunities, allocate resources, standardize processes, and implement data-driven solutions that improve quality, compliance, and operational efficiency.

What You Will Need

Required:

• Bachelor’s degree.
• Minimum 8 years of professional experience in operations, continuous improvement, customer care, service operations, or a related field.
• Minimum 3 years of experience leading continuous improvement initiatives within a regulated environment.
• Experience applying Lean, Six Sigma, Kaizen, Value Stream Mapping, Business Process Management, or related process improvement methodologies.
• Experience leading cross-functional initiatives involving process optimization, operational transformation, or change management.

Preferred:

• Master’s degree in business administration, Engineering, Operations Management, or a related discipline.
• Experience with workflow automation, business systems validation, SAP, or service management platforms.
• Experience using analytics and visualization tools such as Power BI, Tableau, or similar technologies.

USN: $118,000 - $196,700 USD Annual