Operations Excellence Lead | Process Improvement & Change

PPL Electric Utilities Corp.; Allentown (Lehigh County); On-site; USD 110,000 - 160,000; Full time

Job summary

PPL Electric Utilities Corp. is seeking a senior operations leader to drive operational excellence initiatives across key functions and regulatory requirements. You will manage assessments, validate findings, and benchmark performance to identify opportunities for improvement.

The role guides recommendations, reviews business cases, and presents solutions to leadership, while overseeing project execution and driving enterprise-wide change management.

Qualifications

• 5+ years of relevant experience in business operations, process improvement, qualitative research or a related field.
• Bachelor's Degree is required; Master's Degree is preferred.
• Certified in Lean and/or Six Sigma or equivalent (Preferred)
• Experience leading cross-functional teams and managing high-impact projects.

Responsibilities

• Manage a team performing operational assessments for assigned business unit/function, leveraging both qualitative and quantitative analysis to identify inefficiencies, risks, and improvement opportunities across business units
• Review and validate findings from team members, ensuring accuracy and relevance to business objectives. Guide the team in developing actionable recommendations and innovative solutions for process optimization, technology enablement, and organizational change
• Lead benchmarking studies of operations against industry standards and best practices to inform improvement strategies. Review and refine business cases, ensuring robust financial analysis, risk assessment, and alignment with strategic priorities
• Present recommendations to senior management and stakeholders, advocating for adoption and investment. Partner with senior leadership and cross-functional stakeholders to align priorities and drive execution
• Oversee the execution of high impact improvement projects, ensuring adherence to timelines, budgets, and quality standards. Monitor project milestones, resolve escalated issues, and manage risks to ensure successful delivery
• Conduct post-implementation reviews, identify lessons learned, and drive further optimization based on results
• Lead cross-functional alignment and change management initiatives, including stakeholder engagement, executive communication, and enterprise-wide adoption strategies

Skills

Operations management

Process improvement

Leadership

Change management

Stakeholder engagement

Project management

Education

Bachelor's Degree

Master's Degree

Job description

PPL Electric Utilities Corp. is seeking a senior operations leader to drive operational excellence initiatives across key functions and regulatory requirements. You will manage assessments, validate findings, and benchmark performance to identify opportunities for improvement.

The role guides recommendations, reviews business cases, and presents solutions to leadership, while overseeing project execution and driving enterprise-wide change management.