Process Excellence & Change Enablement Lead

Computacenter; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Computacenter is seeking a Process & Standards Specialist to design, document, and maintain frameworks for efficient, compliant, and scalable workflows. You will audit systems, drive standardization, and lead organizational change with strong analytical and communication skills.

The role includes a 25% travel requirement and close collaboration with Training, Quality, and Enablement teams to ensure alignment with the latest Playbooks and IPQC checkpoints across deployment workflows.

Qualifications

• Bachelor’s degree in operations/ business field.
• 5–7 years in datacenter deployment or hyperscale infra.
• 3+ years in process improvement roles.
• Legally eligible to work in the United States.
• Expert-level Visio / Lucidchart / Miro skills.
• Lean, Six Sigma, Agile, or TQM knowledge.
• Excel data analysis and BI tool experience.
• Systems-thinking with strong communication.
• Ability to translate requirements into SOPs.
• Proven cross-functional leadership.

Responsibilities

• Deliver services consistent with Winning Together values.
• Lead master RDD Deployment Methodology Playbook.
• Develop standardized program assets: Project Charters, RACI, Bid Documents.
• Administer single source of truth for artifacts with version control.
• Manage PCR lifecycle and integrate improvements.
• Support Enablement Council in evolving standards.
• Ensure training materials align with latest Playbooks.
• Embed IPQC checkpoints into deployment workflows.
• Conduct semi-annual pruning cycles.
• Audit active sites for adherence to QC checkpoints and RDD standard.
• Support Computacenter’s mission and values.

Skills

Process Improvement

Technical Writing

Lean Six Sigma

Excel data analysis

Cross-functional collaboration

Education

Bachelor's degree in Operations Management

Tools

Microsoft Visio

Lucidchart

Miro

Job description

Computacenter is seeking a Process & Standards Specialist to design, document, and maintain frameworks for efficient, compliant, and scalable workflows. You will audit systems, drive standardization, and lead organizational change with strong analytical and communication skills.

The role includes a 25% travel requirement and close collaboration with Training, Quality, and Enablement teams to ensure alignment with the latest Playbooks and IPQC checkpoints across deployment workflows.