Project Support Coordinator

Encore Talent Solutions; Columbus (OH); On-site; USD 70,000 - 95,000; Full time

Job summary

Encore Talent Solutions is seeking a Process Consultant to document, analyze, and maintain business processes supporting operational excellence, standardization, compliance, and continuous improvement initiatives. You will partner with stakeholders to capture current-state processes, develop process documentation, SOPs, and training materials.

The ideal candidate is highly organized, detail-oriented, and skilled at translating complex business activities into clear, actionable documentation and

Qualifications

• Experience developing process maps, SOPs, work instructions, or training documentation.
• Strong interviewing and facilitation skills.
• Excellent written communication and documentation skills.
• Strong attention to detail and organizational skills.

Responsibilities

• Develop and maintain enterprise process documentation including Level 1, Level 2, and Level 3 process maps.
• Facilitate process discovery sessions with SMEs and stakeholders.
• Document current-state processes using approved standards and tools.
• Ensure documentation is complete, accurate, and maintained in designated repositories.
• Support process governance activities by maintaining inventories and standards.
• Create, update, and maintain SOPs, work instructions, job aids, and process narratives.
• Translate complex operational activities into easy-to-follow instructions.
• Ensure documentation aligns with organizational standards, regulatory requirements, and audit expectations.
• Assist with gathering business requirements for process improvement and system enhancements.
• Interview stakeholders to understand needs, pain points, and requirements.
• Document business requirements, user stories, process impacts, and functional requirements.
• Support gap analysis between current and future-state processes.
• Collaborate with project teams to ensure requirements are captured and understood.
• Develop training materials to support process changes and new procedures.
• Create process-based training presentations, job aids, quick reference guides, and onboarding materials.
• Support end-user training and knowledge transfer activities.
• Assist with change management and communication efforts related to process updates.
• Identify gaps, redundancies, and standardization opportunities.
• Support Operational Excellence, Continuous Improvement, and Business Transformation initiatives.
• Participate in process improvement workshops and working sessions.
• Assist with tracking implementation actions and documenting changes.

Skills

Process mapping

SOPs

Training documentation

Interviewing & facilitation

Education

Lean Six Sigma Yellow Belt or Green Belt certification

Tools

Visio

Signavio

Whiteboard

Job description

The Process Consultant is responsible for documenting, analyzing, and maintaining business processes to support operational excellence, standardization, compliance, and continuous improvement initiatives. This role partners with business stakeholders to capture current-state processes, develop process documentation, create standard operating procedures (SOPs), and support requirements gathering for process improvement and technology initiatives.

The ideal candidate is highly organized, detail-oriented, and skilled at translating complex business activities into clear, actionable documentation and training materials.

Required Qualifications

• Experience developing process maps, SOPs, work instructions, or training documentation.
• Strong interviewing and facilitation skills.
• Excellent written communication and documentation skills.
• Strong attention to detail and organizational skills.

Preferred Qualifications

• Experience with Visio, Whiteboard, Signavio, or similar process mapping tools.
• Experience working within Operational Excellence, Lean, Continuous Improvement, or Process Management organizations.
• Familiarity with business analysis techniques, project management and requirements gathering.
• Lean Six Sigma Yellow Belt or Green Belt certification.

Responsibilities

Process Documentation & Mapping

• Develop and maintain enterprise process documentation including:
  • o Level 1 (Value Stream) process maps
  • o Level 2 (End-to-End) process maps
  • o Level 3 (Detailed Workflow) process maps
• Facilitate process discovery sessions with subject matter experts and business stakeholders.
• Document current-state processes using approved process mapping standards and tools.
• Ensure process documentation is complete, accurate, and maintained within designated repositories.
• Support process governance activities by maintaining process inventories and documentation standards.

Standard Operating Procedures & Work Instructions

• Create, update, and maintain:
  • Standard Operating Procedures (SOPs)
  • Work Instructions
  • Job Aids
  • Process Narratives
• Translate complex operational activities into easy-to-follow instructions.
• Ensure documentation aligns with organizational standards, regulatory requirements, and audit expectations.

Business Analysis & Requirements Gathering

• Assist with gathering and documenting business requirements for process improvement and system enhancement initiatives.
• Interview stakeholders to understand business needs, process pain points, and operational requirements.
• Document business requirements, user stories, process impacts, and functional requirements.
• Support gap analysis activities between current and future-state processes.
• Collaborate with project teams to ensure requirements are accurately captured and understood.

Training & Change Support

• Develop training materials to support process changes and new procedures.
• Create process-based training presentations, job aids, quick reference guides, and onboarding materials.
• Support end-user training and knowledge transfer activities.
• Assist with change management and communication efforts related to process updates.
• Identify process documentation gaps, redundancies, and standardization opportunities.
• Support Operational Excellence, Continuous Improvement, and Business Transformation initiatives.
• Participate in process improvement workshops and working sessions.
• Assist with tracking implementation actions and documenting process changes resulting from improvement initiatives.