Process Enablement Lead for Bank Ops (Hybrid)

Capital One National Association; Richmond (VA); Hybrid; USD 81,000 - 92,000; Full time

Job summary

Capital One is seeking a Sr. Process Manager in Richmond, VA, to own enablement initiatives across Bank Operations. The role emphasizes data-driven decision making, process optimization, and collaboration with cross-functional teams, including Product/Tech and Finance.

The hybrid work arrangement requires three days in the office and two days remote. The successful candidate will have at least 1 year of process management, data analysis, and experience with Generative AI tools, plus familiarity

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of process management experience.
• At least 1 year of data analysis experience.
• At least 1 year of experience working with Generative AI tools.
• At least 1 year of experience using Google Suite or Microsoft Office.

Responsibilities

• Lead and own enablement projects and initiatives, leveraging data and process management methodologies to drive value from opportunity identification through solution, implementation, adoption, and measurement.
• Identify enablement opportunities from incident trends, associate pain points, and business needs, and drive solutions through implementation and adoption.
• Innovate and drive solutions to reduce or resolve frequent technical issues.
• Identify and support practical AI and emerging technology use cases to improve productivity and processes.
• Develop communications, resources, and enablement strategies to drive successful adoption.
• Utilize data to uncover root causes, enhance problem-solving, and/or mitigate risks.
• Monitor various sources for incident and alerting needs and capture/refine related incident data.
• Support stakeholder communication and collaboration, including preparing reporting and materials for business reviews and analysis.

Skills

Process management

Data analysis

Generative AI tools

Google Suite / Microsoft Office

Education

Bachelor's Degree or equivalent

Tools

SQL

Job description

Capital One is seeking a Sr. Process Manager in Richmond, VA, to own enablement initiatives across Bank Operations. The role emphasizes data-driven decision making, process optimization, and collaboration with cross-functional teams, including Product/Tech and Finance.

The hybrid work arrangement requires three days in the office and two days remote. The successful candidate will have at least 1 year of process management, data analysis, and experience with Generative AI tools, plus familiarity