Hybrid Process Enablement Specialist

Capital One; Richmond (VA); Hybrid; USD 81,000 - 92,000; Full time

Job summary

Capital One in Richmond, VA is seeking a Sr. Associate, Process Manager - SAFE (Hybrid) to own enablement initiatives across technology opportunities in Bank Operations. You’ll drive changes from opportunity identification through implementation, adoption, and measurement.

The role requires collaboration with multiple value streams and strong analytical, communication, and self-starting skills, with a hybrid work arrangement.

Qualifications

• At least 3 years of process or project management experience.
• At least 1 year of process management experience.
• At least 1 year of data analysis experience.
• At least 1 year of experience with Generative AI tools.
• Proficiency with Google Suite or Microsoft Office.

Responsibilities

• Lead and own enablement projects and initiatives from identification to adoption.
• Identify opportunities from incident trends and business needs and drive solutions.
• Develop communications and resources to drive adoption.
• Monitor incident data and use data to support root-cause analysis.
• Prepare reporting and materials for business reviews and analysis.

Skills

Process management

Data analysis

Generative AI

SQL

Office tools

Education

Bachelor's degree

High School Diploma

Tools

SQL

Job description

Capital One in Richmond, VA is seeking a Sr. Associate, Process Manager - SAFE (Hybrid) to own enablement initiatives across technology opportunities in Bank Operations. You’ll drive changes from opportunity identification through implementation, adoption, and measurement.

The role requires collaboration with multiple value streams and strong analytical, communication, and self-starting skills, with a hybrid work arrangement.