Process Strategy Lead: Data-Driven Improvements (Hybrid)

Capital One Group; Richmond (VA); Hybrid; USD 108,900 - 124,300; Full time

Job summary

Capital One invites a Principal Associate, Process Manager to join the Enterprise Payments Strategy & Analytics team in a hybrid role, located in Richmond, VA or McLean, VA. You will map workflows, analyze data, and design improved processes while coordinating with multiple teams to reduce risk and increase customer value.

You will develop KPIs, lead data-driven recommendations, and manage stakeholder communication as part of a high-impact, cross-functional initiative.

Qualifications

• High School Diploma, GED, or equivalent certification required.
• 4+ years of process management/analysis/project management or risk management.
• 1+ year cross-functional collaboration experience.
• 2+ years using Google Suite or Microsoft Office.

Responsibilities

• Map and document current workflows to identify bottlenecks and inefficiencies.
• Design and implement procedures or tech solutions to streamline operations and reduce risk.
• Develop and track KPIs to measure impact of process changes.

Skills

Process management

Data storytelling

Cross-functional team

Project management

BPM/PMP/Lean/Six Sigma

Education

Bachelor's Degree

Tools

Google Suite

Microsoft Office

Google Slides

Job description

Capital One invites a Principal Associate, Process Manager to join the Enterprise Payments Strategy & Analytics team in a hybrid role, located in Richmond, VA or McLean, VA. You will map workflows, analyze data, and design improved processes while coordinating with multiple teams to reduce risk and increase customer value.

You will develop KPIs, lead data-driven recommendations, and manage stakeholder communication as part of a high-impact, cross-functional initiative.