Process & Customer Service Specialist

Infosys BPM; Reno (NV); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading business process management firm is looking for a Process Associate to handle customer transactions and maintain accurate records of business activities. The role requires a High School diploma or GED equivalent and at least 6 months of experience. Responsibilities include validating documents, responding to queries, supporting team operations, and ensuring compliance with service level agreements. Ideal candidates should possess strong analytical and communication skills, with proficiency in Microsoft tools. This position offers opportunities for growth and improvement within the organization.

Qualifications

• High School diploma or GED equivalent required.
• 6 months experience in a relevant role.
• 1 year of experience in a similar data entry or administrative role preferred.

Responsibilities

• Review and validate documents, processing bills, and data analysis.
• Respond to complaints/queries via mail.
• Support team in operations reviews and escalation resolutions.
• Adhere to compliance standards.
• Serve as backup support to team members.
• Suggest efficient processing methods.

Skills

Analytical skills

Problem-solving skills

Communication skills

Microsoft Excel

Teamwork

Customer satisfaction focus

Education

High School diploma or GED equivalent

Tools

MS Word

MS PowerPoint

MS Outlook

Job description

A leading business process management firm is looking for a Process Associate to handle customer transactions and maintain accurate records of business activities. The role requires a High School diploma or GED equivalent and at least 6 months of experience. Responsibilities include validating documents, responding to queries, supporting team operations, and ensuring compliance with service level agreements. Ideal candidates should possess strong analytical and communication skills, with proficiency in Microsoft tools. This position offers opportunities for growth and improvement within the organization.