Process Analytics Intern: Data Center Ops & Dashboards

QTS Realty Trust; Suwanee (GA); On-site; USD 25,000 - 36,000; Full time

Job summary

QTS Realty Trust is offering a Process Analytics Intern role to support the Technology Delivery team in identifying and improving operational workflows across IT Asset Management, Infrastructure Projects, and PMO functions.

You will map processes, collect data, and develop documentation while collaborating with cross-functional teams to validate changes and build performance dashboards using Smartsheet, Excel, Power BI, or Tableau.

Qualifications

• Actively pursuing a Bachelor’s or Master’s degree in Business Analytics, Information Systems, Industrial Engineering or related field.
• Proficiency with Microsoft Office Suite, especially Excel for data analysis and budgeting.
• Strong verbal and written communication skills.
• Critical thinking and problem-solving abilities.
• Must be a US Citizen.

Responsibilities

• Map and analyze current business processes across Technology Delivery programs (ITAM, Infrastructure, PMO).
• Collect and interpret operational data to identify inefficiencies, bottlenecks, and improvement opportunities.
• Support development of process documentation, including flowcharts, SOPs, and performance metrics.
• Collaborate with cross-functional teams to gather requirements and validate proposed changes.
• Participate in pilot projects and process improvement initiatives including intake workflows and lifecycle tracking.
• Help build dashboards and reports using Smartsheet, Excel, Power BI, or Tableau to visualize performance and impact.
• Contribute to standardization of terminology and data collection for forecasting and workload planning.
• Attend team meetings and contribute to strategic pillar discussions (lifecycle management, ROI, compliance).

Skills

Strong verbal and written comms

Critical thinking

Problem solving

Attention to detail

Education

Bachelor’s or Master’s in Business Analytics / Information Systems / Industrial Engineering

Tools

Smartsheet

Excel

Power BI

Tableau

Visio

Lucidchart

PowerPoint

Job description

QTS Realty Trust is offering a Process Analytics Intern role to support the Technology Delivery team in identifying and improving operational workflows across IT Asset Management, Infrastructure Projects, and PMO functions.

You will map processes, collect data, and develop documentation while collaborating with cross-functional teams to validate changes and build performance dashboards using Smartsheet, Excel, Power BI, or Tableau.