Procedure Analyst: Policy & Process Specialist

Premera Blue Cross; United States; Remote; USD 48,000 - 83,000; Full time

Benefits offered by this job

Medical, vision, dental coverage

401K employer match

Pension plan

Tuition assistance

Generous paid time off

On-site parking

Job summary

Premera Blue Cross is seeking a Procedure Analyst to analyze complex information and develop internal end-user documentation across the company and its subsidiaries. This role involves multi-faceted issues, cross-department collaboration, and project management to support policy and procedure improvements.

The position emphasizes technical writing, adherence to standards, and the ability to translate mandates into clear end-user content.

Qualifications

• High School Diploma or GED is required.
• 2 years of Premera experience, with at least 1 year of developing organizational procedures OR three years of experience developing organizational procedures.
• Bachelor’s degree in related areas or a certificate/relevant course work in Business Writing, Technical Writing or Journalism is preferred.
• Operations experience is preferred.
• Prior health care experience is preferred.
• Technical writing, Web/Internet/HTML experience is preferred.
• Business re-design or continuous improvement experience is preferred.

Responsibilities

• Create, format, edit, proofread, revise and maintain corporate and departmental policies, technical procedures and documents for various lines of business.
• Recommend solutions to procedure-related process and workflow issues. Advise on procedures taxonomy, style guide, and content standards.
• Assess the priority of a procedure or project request assigned, identify all areas impacted, and establish appropriate communication links.
• Ensure documentation is clear and consistent and meets the needs of the end users.
• Proactively analyze, interpret, and synthesize state and federal mandates, contract changes, and corporate communications for impact to procedures.
• Initiate and facilitate assigned work groups to obtain process flows, business decisions and resolution of issues that hinder procedure development.
• Proactively perform ad hoc analyses for various end users.
• Participate in project-related activities to assure that project and external department goals are met and oversee related project accountabilities and report procedure and project status.
• Perform system testing to validate procedures.

Skills

Technical writing

Web/HTML

Education

High School Diploma or GED

Bachelor’s degree in related areas or certificate in Business/Technical Writing

Job description

Premera Blue Cross is seeking a Procedure Analyst to analyze complex information and develop internal end-user documentation across the company and its subsidiaries. This role involves multi-faceted issues, cross-department collaboration, and project management to support policy and procedure improvements.

The position emphasizes technical writing, adherence to standards, and the ability to translate mandates into clear end-user content.