Procedure Analyst

Premera Blue Cross; United States; Remote; USD 48,000 - 83,000; Full time

Benefits offered by this job

Medical, vision, dental coverage

401K employer match

Pension plan

Tuition assistance

Generous paid time off

On-site parking

Job summary

Premera Blue Cross is seeking a Procedure Analyst to analyze complex information and develop internal end-user documentation across the company and its subsidiaries. This role involves multi-faceted issues, cross-department collaboration, and project management to support policy and procedure improvements.

The position emphasizes technical writing, adherence to standards, and the ability to translate mandates into clear end-user content.

Qualifications

• High School Diploma or GED is required.
• 2 years of Premera experience, with at least 1 year of developing organizational procedures OR three years of experience developing organizational procedures.
• Bachelor’s degree in related areas or a certificate/relevant course work in Business Writing, Technical Writing or Journalism is preferred.
• Operations experience is preferred.
• Prior health care experience is preferred.
• Technical writing, Web/Internet/HTML experience is preferred.
• Business re-design or continuous improvement experience is preferred.

Responsibilities

• Create, format, edit, proofread, revise and maintain corporate and departmental policies, technical procedures and documents for various lines of business.
• Recommend solutions to procedure-related process and workflow issues. Advise on procedures taxonomy, style guide, and content standards.
• Assess the priority of a procedure or project request assigned, identify all areas impacted, and establish appropriate communication links.
• Ensure documentation is clear and consistent and meets the needs of the end users.
• Proactively analyze, interpret, and synthesize state and federal mandates, contract changes, and corporate communications for impact to procedures.
• Initiate and facilitate assigned work groups to obtain process flows, business decisions and resolution of issues that hinder procedure development.
• Proactively perform ad hoc analyses for various end users.
• Participate in project-related activities to assure that project and external department goals are met and oversee related project accountabilities and report procedure and project status.
• Perform system testing to validate procedures.

Skills

Technical writing

Web/HTML

Education

High School Diploma or GED

Bachelor’s degree in related areas or certificate in Business/Technical Writing

Job description

Workforce Classification:

Telecommuter

Join Our Team: Do Meaningful Work and Improve People’s Lives

Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare. Premera is committed to being a workplace where people feel empowered to grow, innovate, and lead with purpose. By investing in our employees and fostering a culture of collaboration and continuous development, we’re able to better serve our customers. It’s this commitment that has earned us recognition as one of the best companies to work for. Learn more about our recent awards and recognitions as a greatest workplace.

Learn how Premera supports our members, customers and the communities that we serve through our Healthsource blog: https://healthsource.premera.com/.

The Procedure Analyst is able to analyze complex information and develop internal end-user documentation for the Company and its subsidiaries. This experienced level position develops documentation that involves multi-faceted issues, business decisions, implementations, and project management. As directed by senior team members, the analyst may be involved in projects that cross departmental lines and have company-wide significance.

What you will do:

• Create, format, edit, proofread, revise and maintain corporate and departmental policies, technical procedures and documents for various lines of business.
• Recommend solutions to procedure-related process and workflow issues. Advise on procedures taxonomy, style guide, and content standards.
• Assess the priority of a procedure or project request assigned, identify all areas impacted, and establish appropriate communication links.
• Ensure documentation is clear and consistent and meets the needs of the end users.
• Proactively analyze, interpret, and synthesize state and federal mandates, contract changes, and corporate communications for impact to procedures.
• Initiate and facilitate assigned work groups to obtain process flows, business decisions and resolution of issues that hinder procedure development.
• Proactively perform ad hoc analyses for various end users.
• Participate in project-related activities to assure that project and external department goals are met and oversee related project accountabilities and report procedure and project status.
• Perform system testing to validate procedures.

What you will bring:

• High School Diploma or GED. (Required)
• 2 years of Premera experience, with at least 1 year of developing organizational procedures OR three (3) years of experience developing organizational procedures. (Required)
• Bachelor’s degree in related areas of study or a certificate/relevant course work in Business Writing, Technical Writing or Journalism. (Preferred)
• Operations experience. (Preferred)
• Prior health care experience. (Preferred)
• Technical writing, Web/Internet/HTML experience. (Preferred)
• Business re-design or continuous improvement experience. (Preferred)

What you will gain:

• Strengthened technical and business writing skills.
• Experience simplifying complex information for end users.
• Broader knowledge of healthcare operations and compliance requirements.
• Project management and cross-functional collaboration experience.
• Skills in process improvement, analysis, and system testing.

Physical Requirements:

The following have been identified as essential physical requirements of this job and must be performed with or without an accommodation: This is primarily a sedentary role which requires the ability to exert up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. This role requires the ability to keyboard and to communicate clearly and understandably in person, and over the telephone.

Premera total rewards

Our comprehensive total rewards package provides support, resources, and opportunities to help employees thrive and grow. Our total rewards are more than a collection of perks, they’re a reflection of our commitment to your health and well-being. We offer a broad array of rewards including physical, financial, emotional, and community benefits, including:

• Medical, vision, and dental coverage with low employee premiums.
• Voluntary benefit offerings, including pet insurance for paw parents.
• Life and disability insurance.
• Retirement programs, including a 401K employer match and, believe it or not, a pension plan that is vested after 3 years of service.
• Wellness incentives with a wide range of mental well-being resources for you and your dependents, including counseling services, stress management programs, and mindfulness programs, just to name a few.
• Generous paid time off to reenergize.
• Looking for continuing education? We have tuition assistance for both undergraduate and graduate degrees.
• Employee recognition program to celebrate anniversaries, team accomplishments, and more.

For our hybrid employees, our on-campus model provides flexibility to create your own routine with access to on-site resources, networking opportunities, and team engagement.

• Commuter perks make your trip to work less impactful on the environment and your wallet.
• Free convenient on-site parking.
• Subsidized on-campus cafes make lunchtime connections with colleagues fun and affordable.
• Participate in engaging on-site activities such as health and wellness events, coffee connects, disaster preparedness fairs and more.
• Our complementary fitness & well-being center offers both in-person and virtual workouts and nutritional counseling.
• Need a brain break? Challenge someone to a game of shuffleboard or ping pong while on campus.

Equal employment opportunity/affirmative action:

Premera is an equal opportunity/affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law.

If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at [e-mail] or via phone at 425-918-4785.

Premera is hiring in the following states, with some limitations based on role or city:

Alaska, Arizona, Arkansas, California, Colorado, Florida, Georgia, Idaho, Iowa, Kansas, Kentucky, Maine, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, Wisconsin.

The pay for this role will vary based on a range of factors including, but not limited to, a candidate’s geographic location, market conditions, and specific skills and experience.

The salary range for this role is posted below; we generally target up to and around the midpoint of the range.

National Salary Range:

$48,400.00 - $72,600.00

National Plus Salary Range:

$55,200.00 - $82,800.00

• National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska.

We’re happy to discuss compensation further during the interview because we believe that open communication leads to better outcomes for all. We’re committed to creating an environment where all employees are celebrated for their unique skills and contributions.