Proactive SaaS Customer Success Specialist for Growth

Earthcam-Inc; Upper Saddle River (NJ); On-site; USD 47,000 - 63,000; Full time

Benefits offered by this job

Salary $55k+

Health insurance

Dental and Vision insurance

401(k) matching

Paid time off

Bonuses

Company events

Job summary

EarthCam in Upper Saddle River, NJ, is seeking a Customer Success Specialist to manage and grow existing accounts in a proactive, collaborative role. You will drive product adoption, coordinate with Sales and Support, and ensure renewals through proactive outreach and thorough account health monitoring.

Strong communication skills and SaaS experience are required, with a Bachelor’s degree preferred. This role offers a competitive package and opportunities for growth within a global leader in

Qualifications

• 2+ years in Customer Success, Account Management, or client-facing role.
• Experience managing multiple accounts simultaneously.
• Strong phone and written communication skills.
• Experience working with SaaS platforms preferred.
• Comfortable using CRM systems and ticketing tools.
• Bachelor’s degree preferred.

Responsibilities

• Manage assigned customer accounts from onboarding through renewal.
• Conduct proactive outreach via phone, email, and virtual meetings.
• Drive product adoption and ensure customers are using key features.
• Monitor account health and escape churn risks early.
• Respond to customer inquiries and coordinate issue resolution.
• Work closely with Sales, Technical Support, and Product teams.
• Maintain accurate CRM documentation and account records.
• Follow established processes and meet team KPIs.
• Support renewal and expansion conversations.
• Participate in ongoing product and process training.

Skills

Customer Success

Account Management

Communication

SaaS platforms

CRM systems

Education

Bachelor’s degree preferred

Tools

CRM tools

Ticketing tools

Job description

EarthCam in Upper Saddle River, NJ, is seeking a Customer Success Specialist to manage and grow existing accounts in a proactive, collaborative role. You will drive product adoption, coordinate with Sales and Support, and ensure renewals through proactive outreach and thorough account health monitoring.

Strong communication skills and SaaS experience are required, with a Bachelor’s degree preferred. This role offers a competitive package and opportunities for growth within a global leader in