Customer Success Specialist — Drive Adoption & Growth

EarthCam, Inc.; Upper Saddle River (NJ); Presencial; USD 50.000 - 61.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary from $55k

Health insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Breakfast and snacks

Company events

Descripción de la vacante

EarthCam, Inc. is seeking a Customer Success Specialist to manage and support assigned customer accounts, driving satisfaction, product adoption, retention, and growth within existing accounts.

The role requires proactive outreach, structured follow-up, and the ability to identify opportunities for expansion. This is not a passive support role — it requires initiative, accountability, and consistent customer engagement.

Formación

• 2+ years in Customer Success, Account Management, or a client-facing role.
• Experience managing multiple accounts simultaneously.
• Strong phone and written communication skills.
• Experience working with SaaS platforms preferred.
• Comfortable using CRM systems and ticketing tools.
• Bachelor’s degree preferred.

Responsabilidades

• Manage assigned customer accounts from onboarding through renewal.
• Conduct proactive outreach via phone, email, and virtual meetings.
• Drive product adoption and ensure customers are using key features.
• Monitor account health and elevate churn risks early.
• Respond to customer inquiries and coordinate issue resolution.
• Work closely with Sales, Technical Support, and Product teams.
• Maintain accurate CRM documentation and account records.
• Follow established processes and meet team KPIs.
• Support renewal and expansion conversations.
• Participate in ongoing product and process training.

Conocimientos

CRM experience

SaaS platforms

Phone communication

Written communication

Account management

Proactive outreach

Organizational skills

Educación

Bachelor’s degree

Herramientas

CRM systems

Ticketing tools

Descripción del empleo

EarthCam, Inc. is seeking a Customer Success Specialist to manage and support assigned customer accounts, driving satisfaction, product adoption, retention, and growth within existing accounts.

The role requires proactive outreach, structured follow-up, and the ability to identify opportunities for expansion. This is not a passive support role — it requires initiative, accountability, and consistent customer engagement.