Proactive IT Support Specialist | Device & Office Tech Lead

EngineersOfAI; Washington, Northern (District of Columbia, KY); Hybrid; USD 52,000 - 68,000; Full time

Job summary

Helsing develops artificial intelligence-enabled capabilities to protect and defend democracies. In Washington, D.C., we are expanding our US operations and seeking an IT Support Specialist to keep daily operations running smoothly.

You will be the face of IT for our DC office, providing direct support and solving technical issues so the team can focus on critical capabilities. This is a hands-on, do-er role with real impact.

Responsibilities

• User-Facing Support:Provide direct, hands-on IT support to our D.C. team, serving as the first point of contact for service desk requests and technical troubleshooting.
• Device Management:Manage the lifecycle of our hardware fleet, including deploying, configuring, andmaintainingWindows and macOS laptops and peripherals.

Job description

Helsing develops artificial intelligence-enabled capabilities to protect and defend democracies. In Washington, D.C., we are expanding our US operations and seeking an IT Support Specialist to keep daily operations running smoothly.

You will be the face of IT for our DC office, providing direct support and solving technical issues so the team can focus on critical capabilities. This is a hands-on, do-er role with real impact.