Global IT Support Specialist & AI Adoption Lead

PGLS; Arlington (VA); On-site; USD 80,000 - 110,000; Full time

Job summary

Piedmont Global is seeking a Sr. IT Support Specialist to own Tier 1/2 support for HQ and remote staff. You’ll manage Microsoft 365/Entra ID, Intune, and device fleets while helping colleagues maximize productivity with AI tools.

This onsite role in Arlington, VA requires strong customer service, training experience, and hands-on Windows/macOS troubleshooting, plus PowerShell automation and ITSM familiarity.

Qualifications

• 4+ years in a dedicated help desk or desktop support role.
• Exceptional customer service and communication skills.
• Experience teaching end users, formally or informally.
• Hands-on experience with AI tools (Copilot, Claude, ChatGPT).
• Direct administration of Microsoft 365, Entra ID, and Intune.
• Strong Windows 11 and macOS troubleshooting.
• PowerShell automation skills.
• Experience with ITSM ticketing tools (e.g., Jira Service Management, ServiceNow, Freshservice).

Responsibilities

• Provide Tier 1 and 2 IT support for HQ and remote staff via ticketing, email, chat, phone, and on-site as needed.
• Design and deliver end-user training and onboarding sessions.
• Foster AI adoption and safe usage across the company.
• Administer user lifecycles and permissions in M365/Entra ID/Exchange/Teams/SharePoint.
• Manage the device fleet in Intune across Windows and macOS.
• Oversee hardware lifecycle including imaging, asset inventory, and e-waste disposal.
• Develop knowledge base articles and PowerShell automations to reduce repeated issues.
• Collaborate with security on MFA, phishing triage, and audit readiness.

Skills

Customer service

Communication

Training/Teaching

AI tools usage

PowerShell scripting

ITSM tools

Self-motivated

Windows/macOS troubleshooting

Tools

Microsoft 365

Entra ID

Intune

Exchange Online

Teams

SharePoint/OneDrive

PowerShell

Job description

Piedmont Global is seeking a Sr. IT Support Specialist to own Tier 1/2 support for HQ and remote staff. You’ll manage Microsoft 365/Entra ID, Intune, and device fleets while helping colleagues maximize productivity with AI tools.

This onsite role in Arlington, VA requires strong customer service, training experience, and hands-on Windows/macOS troubleshooting, plus PowerShell automation and ITSM familiarity.