Proactive Client Success & Payroll Specialist

937 Payroll; Dayton (OH); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Paid Time Off

Major Holidays

Floating Holidays

Annual Bonus

Certification pay

Job summary

937 Payroll is seeking a Customer Success Specialist in Dayton, OH to serve local business owners with payroll and HR support. You will respond to questions, resolve routine issues, and coordinate updates to keep clients informed and confident in next steps.

The role emphasizes hospitality, ownership, and proactive service, with opportunities to identify improvements and impact client outcomes. A Bachelor’s degree is required and a Fundamental Payroll Certification is expected within the first 9

Qualifications

• 2–5 years of experience solving problems, researching issues, and communicating with clients.
• Bachelor's Degree required.
• Fundamental Payroll Certification must be obtained within 9 months.

Responsibilities

• Respond to questions and resolve routine payroll and HR issues.
• Coordinate account updates and communicate next steps to clients.
• Troubleshoot problems and ensure clients understand outcomes.
• Assist clients with payroll or direct deposit issues for local business owners.
• Identify opportunities to improve payroll practices and prevent issues.
• Collaborate with leadership to brainstorm service improvements.

Skills

Problem solving

Client communication

Research skills

Attention to detail

Customer service

Written and spoken communication

Education

Bachelor's Degree

Job description

937 Payroll is seeking a Customer Success Specialist in Dayton, OH to serve local business owners with payroll and HR support. You will respond to questions, resolve routine issues, and coordinate updates to keep clients informed and confident in next steps.

The role emphasizes hospitality, ownership, and proactive service, with opportunities to identify improvements and impact client outcomes. A Bachelor’s degree is required and a Fundamental Payroll Certification is expected within the first 9