Client Payroll Associate!

Vaco by Highspring; Mason (OH); On-site; USD 40,000 - 50,000; Full time

Job summary

A professional services organization is seeking an entry-level Client Payroll Associate in Mason, OH. This role involves supporting payroll processing for various small professional services clients, ensuring accuracy and compliance with payroll regulations. The ideal candidate has a bachelor's degree in a related field and strong organizational skills. Experience with Gusto Payroll and Excel is beneficial. Join a collaborative team to deliver exceptional payroll support and client service.

Qualifications

• 0-2 years of payroll, accounting, or professional services experience required.
• Strong administrative skills with high attention to detail are essential.
• Comfortable working with multiple screens and systems simultaneously.

Responsibilities

• Assist with payroll processing for multiple clients.
• Manage a shared payroll inbox and respond to client inquiries.
• Support payroll audits and maintain compliance with regulations.

Skills

Payroll processing

Client communication

Attention to detail

Organizational skills

Customer service mindset

Education

Bachelor's degree in Accounting, Finance, Business, or a related field

Tools

Gusto Payroll

Excel

Job description

Overview

Location: Cincinnati, OH (Mason / Fields Ertel area)

Employment Type: Direct Hire | Hourly

Start Date: ASAP

About the Role

This growing professional services organization is adding a Client Payroll Associate to support its expanding client base. This entry-level opportunity is ideal for someone starting their payroll or accounting career who enjoys working with clients, values accuracy, and thrives in a collaborative environment.

In this role, you\'ll support payroll processing for multiple clients—primarily small professional services firms—while learning best practices in payroll compliance, systems, and client service under the guidance of experienced payroll professionals.

What You\'ll Do

• Payroll Support: Assist with accurate and timely payroll processing for multiple clients
• Collect, review, and enter payroll data using Gusto and internal systems
• Help process payroll adjustments, bonuses, benefits, garnishments, and deductions
• Support payroll reconciliations and basic reporting

Client Communication & Support

• Monitor and manage a shared payroll inbox with prompt, professional responses
• Triage payroll questions and requests, resolving issues or escalating as needed
• Communicate clearly with clients regarding payroll deadlines, changes, and updates
• Serve as a polished, client-facing representative when interacting with attorneys and firm staff

Client & System Support

• Assist with onboarding new clients into Gusto Payroll and internal systems
• Support clients with state employer registrations and payroll setup requirements
• Respond to routine payroll questions and escalate complex matters appropriately

Compliance & Learning

• Support payroll audits and accuracy reviews
• Learn and follow federal, state, and local payroll regulations
• Stay current on internal payroll procedures and best practices

Team Collaboration

• Work closely with payroll team members to meet deadlines and maintain service quality
• Document processes and assist with workflow improvements

What We're Looking For

• 0-2 years of payroll, accounting, or professional services experience
• Bachelor\'s degree in Accounting, Finance, Business, or a related field (or equivalent experience)
• Strong administrative and organizational skills with high attention to detail
• Ability to multitask across multiple clients and systems with accuracy
• Professional, polished communication style and strong customer service mindset
• Comfortable working with multiple screens and browsers simultaneously
• Experience with Gusto Payroll and strong Excel skills are a plus