Pro Shop Front Desk Associate

Club at TCP LLC; Ridgeland (MS); On-site; USD 18,000 - 24,000; Full time

Job summary

Club at TCP LLC is seeking a friendly Pro Shop Front Desk Associate to deliver superior member and guest service during weekday evenings (4:00 p.m. – 8:00 p.m.) with additional weekend shifts at the club in Ridgeland, MS.

You will greet members, answer phones, sign members into the PEAK system, assist with tennis sign-ups, update accounts, and maintain a clean, welcoming reception area while coordinating with the Pro Shop Coordinator and Club management to resolve issues.

Qualifications

• Customer service background preferred.
• High School diploma/GED required.
• Must be 16 years of age or older.
• CPR / AED certification preferred.
• Evening and weekend availability.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Answer phones and assist callers with questions.
• Check members into the PEAK purchasing system.
• Assist with tennis sign-up process.
• Provide information about the Pro Shop and facilities.
• Update member accounts as needed.
• Respond to questions and concerns and escalate when needed.
• Maintain neatness and cleanliness of the club and reception area.
• Complete daily cleaning assignments.
• Work evening schedule (4 p.m.–8 p.m.) and weekends as required.

Skills

Customer service

Communication

Positive attitude

Punctuality

Reliability

Active listening

Diplomacy

Professionalism

Education

High School diploma/GED

Tools

PEAK purchasing system

Computer basics

Job description

Reports to: Pro Shop CoordinatorFront Desk:Job SummaryThe Pro Shop Front Desk Associate will be responsible for superior customer service to current Club4Fitness members as well as prospects seeking to join as tennis, only members during the set hours of 4:00 p.m. to 8 p.m. on weekdays and additional weekend shifts.Responsibilities of Front Desk AssociateGreet members, prospective members, and guests, providing exceptional customer service.Handle all front desk related activities including:Answer phones in a friendly manner and assist callers with a variety of questions.Check members into the PEAK purchasing system.Assist with the tennis, only signing-up process.Provide information about the Pro Shop and Tennis facilities to members and prospective members.Update member account information, as needed.Respond to member questions and concerns in a timely and professional manner and elevate to Pro Shop Coordinator, Head Tennis Professional, Club Assistant Manager or Club General Manager, as needed.Assist in maintaining the neatness and cleanliness of the club, complete daily Club cleaning assignments.Willingness to work evening schedule (4 p to 8 p) both weekdays and weekends.Qualifications/RequirementsCustomer service background preferred.Basic computer proficiency.A passion for fitness and health.Upbeat and positive attitude!Punctuality and reliability are an absolute must!Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.Strong listener with the ability to empathize with Club members and problem-solve in partnership with Club management personnel.Demonstrate diplomacy and professionalism in all interactions while using appropriate behavior and language.High School diploma/GED equivalent required.CPR / AED certification preferred.Must be 16 years of age or older.Physical DemandsContinual standing and walking during shift.Continual talking in person or on the phone during shift.Close reading work while working on computer equipment as well as some repetitive motions while typing and involved in cleaning activities.Must be able to occasionally lift up to 50 lbs.Regular exposure to certain chemicals related to cleaning products.