Pro Shop Front Desk Associate

Club4 Fitness; Ridgeland (MS); On-site; USD 1,653,120 - 2,066,400; Part time

Job summary

Club4 Fitness seeks a Front Desk Associate for the Pro Shop to deliver superior member service from 4:00 p.m. to 8:00 p.m. on weekdays with occasional weekend shifts in Ridgeland, MS 39157.

You will greet members and guests, handle check-ins, answer questions, and support the tennis sign-up process. Ideal candidates have a customer service background, basic computer skills, and a positive, reliable attitude. High school diploma or GED is required; CPR/AED is a plus.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability are an absolute must.
• Exceptional customer service skills; able to interact professionally with members and co-workers.
• Strong listener with empathy and problem-solving with management.
• Diplomacy and professionalism in all interactions.

Responsibilities

• Greet members, guests, and prospects and provide exceptional service.
• Answer phones; assist callers with questions.
• Check members into PEAK purchasing system.
• Assist with tennis sign‑up process and facility information.
• Update member account information as needed.
• Respond to questions and concerns and escalate when needed.
• Maintain club cleanliness and complete daily cleaning tasks.
• Work the 4:00 p.m.–8:00 p.m. shift and weekend hours.

Skills

Customer service

Computer basics

Fitness passion

Positive attitude

Punctuality

Active listening

Diplomacy & professionalism

Team interaction

Education

High School diploma/GED

Job description

Job Details

Job Location: Township (TCP) - Ridgeland, MS 39157

Position Type: Part Time

Reports to: Pro Shop Coordinator

Front Desk

Job Summary

The Pro Shop Front Desk Associate will be responsible for superior customer service to current Club4Fitness members as well as prospects seeking to join as tennis, only members during the set hours of 4:00 p.m. to 8 p.m. on weekdays and additional weekend shifts.

Responsibilities of Front Desk Associate

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the PEAK purchasing system.
  • Assist with the tennis, only signing-up process.
  • Provide information about the Pro Shop and Tennis facilities to members and prospective members.
  • Update member account information, as needed.
• Respond to member questions and concerns in a timely and professional manner and elevate to Pro Shop Coordinator, Head Tennis Professional, Club Assistant Manager or Club General Manager, as needed.
• Assist in maintaining the neatness and cleanliness of the club, complete daily Club cleaning assignments.
• Willingness to work evening schedule (4 p to 8 p) both weekdays and weekends.

Qualifications Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability are an absolute must!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize with Club members and problem-solve in partnership with Club management personnel.
• Demonstrate diplomacy and professionalism in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• CPR / AED certification preferred.
• Must be 16 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Close reading work while working on computer equipment as well as some repetitive motions while typing and involved in cleaning activities.
• Must be able to occasionally lift up to 50 lbs.
• Regular exposure to certain chemicals related to cleaning products.