PRO Services Specialist: In-Store PRO Growth & Support

Floor & Decor; Toms River (NJ); On-site; USD 22,069 - 28,791; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Paid vacation and sick time

Medical, Dental, Vision Insurance

Job summary

Floor & Decor in Toms River, New Jersey is looking for a dedicated individual to build relationships with PRO customers and enhance their experience. This role includes supporting the PRO desk, managing orders, and educating customers about products and services.

The ideal candidate should have a high school diploma and experience in retail or wholesale contractor sales, along with strong communication skills. Opportunities for career advancement, along with various benefits, will be provided.

Qualifications

• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
• Ability to multi-task, meet deadlines, and work in a fast-paced environment.

Responsibilities

• Execute the PRO Services Blueprint to create a world class experience for PRO Customers.
• Support the PRO desk in-store including phone calls and customer support.
• Collaborate with the Store Team to identify PROs in-store.

Skills

Strong written and verbal communication skills

Experience with Salesforce / CRM software

Bilingual in Spanish

Education

High School diploma or equivalent

Associate Degree or higher

Job description

Floor & Decor in Toms River, New Jersey is looking for a dedicated individual to build relationships with PRO customers and enhance their experience. This role includes supporting the PRO desk, managing orders, and educating customers about products and services.

The ideal candidate should have a high school diploma and experience in retail or wholesale contractor sales, along with strong communication skills. Opportunities for career advancement, along with various benefits, will be provided.