PRO Services Specialist - Flooring Pros

Floor & Decor; Burlingame (CA); On-site; USD 26,000 - 37,000; Part time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Medical, Dental, Vision insurance

Job summary

Floor & Decor in Burlingame, CA is seeking an in-store PRO Services Associate to cultivate relationships with professional customers and grow their business. You will report to the PRO Services Manager and support PRO priorities through sales, service, and education.

You will help identify PROs in-store, maintain product knowledge, and train teammates on the selling process. The role requires strong communication and a customer-first mindset, with occasional travel to PRO sites.

Qualifications

• High School diploma or equivalent; an associate degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce/CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate our PRO customers and expand their participation.
• Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in-store activities.
• Collaborate in all store initiatives.
• Demonstrate ability to make effective program and benefit presentations.
• Must possess excellent customer service skills and be results oriented.

Skills

Retail sales experience

Written & verbal communication

Customer service

Bilingual in Spanish

Salesforce/CRM experience

Education

High School diploma or equivalent

Associate degree or higher

Tools

Salesforce

Job description

Floor & Decor in Burlingame, CA is seeking an in-store PRO Services Associate to cultivate relationships with professional customers and grow their business. You will report to the PRO Services Manager and support PRO priorities through sales, service, and education.

You will help identify PROs in-store, maintain product knowledge, and train teammates on the selling process. The role requires strong communication and a customer-first mindset, with occasional travel to PRO sites.