Pro Services Sales & Solutions Specialist

Lowes; Willis (TX); On-site; USD 36,000 - 54,000; Full time

Job summary

Lowe's Willis, TX is seeking a Pro Sales Associate to help Pro customers grow their projects by providing tailored solutions, quotes, and timely deliveries. You will build lasting relationships, promote Pro Credit and loyalty programs, and contribute to sales growth in a dynamic home improvement environment.

Ideal candidates have at least 1 year of sales or customer service experience, a high school diploma or GED, and the ability to obtain any required sales licenses.

Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable.
• General Studies
• External experience in customer-facing sales or 6 months of Lowe's retail experience.
• 1 year of sales experience with the ability to identify and sell products based on customer needs.
• 1 year of experience providing customer service, including identifying and resolving customer issues, assisting customers with locating products, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.
• Ability to obtain sales-related licensure or registration as required by law.

Responsibilities

• Achieve individual sales goals by proactively engaging Pro customers to identify current and future project opportunities, building relationships, and driving sales growth.
• Develop a deep understanding of Pro customers' businesses and project needs by learning project scope, timelines, dependencies, and material requirements to provide relevant solutions.
• Create and manage quotes, blueprints, material lists, orders, and deliveries aligned to the Pro customer's project.
• Promote Pro Credit and Lowe's Loyalty Programs to generate new Pro accounts, leading to increased Pro average tickets and transactions.
• Coordinate fulfillment, delivery, and follow-up activities to ensure projects are completed accurately and on time.
• Prospect for new Pro customers and build relationships by walking the sales floor and reviewing Top Accounts in MyRedVest.
• Utilize expanded inventory capabilities with Pro Extended Aisle and Pro Merchandising programs to win sales when products and/or quantities needed by Pro customers are not available in-store or within the Lowe's distribution network.
• Partner with salesfloor, fulfillment, and outside sales teams to deliver a seamless customer experience.
• Maintain a safe, clean, and organized Pro Desk area while supporting overall store operations.
• Leverage Lowe's U and all training platforms to continue learning key updates and improve selling skills.

Skills

Customer-facing sales

Customer service

Retail experience

Bi-lingual

Strong communication

Education

High school diploma or GED

Associate degree

Tools

Microsoft Office

Excel

Teams

Job description

Lowe's Willis, TX is seeking a Pro Sales Associate to help Pro customers grow their projects by providing tailored solutions, quotes, and timely deliveries. You will build lasting relationships, promote Pro Credit and loyalty programs, and contribute to sales growth in a dynamic home improvement environment.

Ideal candidates have at least 1 year of sales or customer service experience, a high school diploma or GED, and the ability to obtain any required sales licenses.